Digital Platforms Lead — Transformation & Innovation (ME)

CHANEL; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

CHANEL in Dubai is seeking a Digital Solutions & Platforms Manager to accelerate digital transformation across the Middle East. You will bridge Digital, Retail, Client Experience and Technology to drive adoption of CHANEL’s digital ecosystem.

You will deploy new capabilities, manage cross-functional projects, and translate business needs into concrete use cases and roadmaps, coordinating with Local & Europe teams to roll out initiatives.

Qualifications

• Min 5 years of experience in Digital Transformation applied to Business or Retail.
• Experience working on cross-functional projects involving business and technology stakeholders.
• Strong understanding of digital ecosystems, platforms and emerging technologies.
• Strong understanding of retail and client-centric mindset.
• Excellent communication and presentation skills.
• Fluency in English required; Arabic and/or French is a plus.
• Preferably based in the UAE.

Responsibilities

• Drive deployment of new digital capabilities and pilots with a test, learn and measure approach.
• Act as customer success manager, driving adoption of digital platforms across office to wholesale and retail teams.
• Translate business needs into clear use cases, requirements and improvement opportunities to nourish roadmaps.
• Coordinate cross-functional projects and ensure successful implementation and adoption.
• Identify opportunities to enhance client, employee and business experiences through technology.
• Support Europe transformation agenda with a test-and-learn mindset and product management philosophy.

Skills

Digital Transformation

Stakeholder management

Project coordination

Communication skills

Change management

Job description

CHANEL in Dubai is seeking a Digital Solutions & Platforms Manager to accelerate digital transformation across the Middle East. You will bridge Digital, Retail, Client Experience and Technology to drive adoption of CHANEL’s digital ecosystem.

You will deploy new capabilities, manage cross-functional projects, and translate business needs into concrete use cases and roadmaps, coordinating with Local & Europe teams to roll out initiatives.