Digital Solutions & Platforms Manager

CHANEL; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

CHANEL in Dubai is seeking a Digital Solutions & Platforms Manager to accelerate digital transformation across the Middle East. You will bridge Digital, Retail, Client Experience and Technology to drive adoption of CHANEL’s digital ecosystem.

You will deploy new capabilities, manage cross-functional projects, and translate business needs into concrete use cases and roadmaps, coordinating with Local & Europe teams to roll out initiatives.

Qualifications

• Min 5 years of experience in Digital Transformation applied to Business or Retail.
• Experience working on cross-functional projects involving business and technology stakeholders.
• Strong understanding of digital ecosystems, platforms and emerging technologies.
• Strong understanding of retail and client-centric mindset.
• Excellent communication and presentation skills.
• Fluency in English required; Arabic and/or French is a plus.
• Preferably based in the UAE.

Responsibilities

• Drive deployment of new digital capabilities and pilots with a test, learn and measure approach.
• Act as customer success manager, driving adoption of digital platforms across office to wholesale and retail teams.
• Translate business needs into clear use cases, requirements and improvement opportunities to nourish roadmaps.
• Coordinate cross-functional projects and ensure successful implementation and adoption.
• Identify opportunities to enhance client, employee and business experiences through technology.
• Support Europe transformation agenda with a test-and-learn mindset and product management philosophy.

Skills

Digital Transformation

Stakeholder management

Project coordination

Communication skills

Change management

Job description

ABOUT THE ROLE

At CHANEL, we are committed to leveraging digital capabilities, innovation and AI to create meaningful experiences for our clients and teams.

We are looking for a Digital Solutions & Platforms Manager to help accelerate CHANEL’s digital transformation in the Middle East markets . Working at the crossroads of Digital, Retail, Client Experience and Technology, you will drive the adoption of CHANEL’s digital ecosystem by our different teams while supporting the exploration of future capabilities and innovation opportunities.

WHAT IMPACT YOU CAN CREATE AT CHANEL

In this role, you will contribute to shaping the future of digital experiences across the Middle East by:

• Supporting the deployment of new digital capabilities, initiatives and innovation pilots embracing a test, learn and measure approach.
• Act as customer success manager, driving the adoption and optimization of digital platforms and solutions across the organization, from office to wholesale and retail teams.
• Translating business needs into clear use cases, requirements and improvement opportunities to nourish Europe roadmaps.
• Acting as a bridge between Local & Europe teams.
• Phase roll outs depending on the different level of maturity of markets and businesses.
• Coordinating cross-functional projects and ensuring successful implementation and adoption.
• Identifying opportunities to enhance client, employee and business experiences through technology.
• Supporting Europe transformation agenda through a test-and-learn mindset and product management philosophy.

ENERGIZERS

• Believing in Digital tools as enablers
• Exploring new technologies, innovation and AI opportunities.
• Connecting people, ideas and capabilities across functions.
• Turning business challenges into practical digital solutions.
• Driving change and helping teams embrace new ways of working.
• Working in a fast-paced, entrepreneurial and collaborative environment.
• Being on the field, understanding the journeys & the frictions, accompany the teams and observe.

WHAT YOU CAN BRING

• Strong understanding of digital tools, innovation and transformation.
• Ability to translate business needs into actionable solutions and projects.
• Excellent stakeholder management and communication skills.
• A proactive, curious and solution-oriented mindset.
• Strong project coordination and organizational capabilities.
• Passion for technology, client experience and continuous improvement.
• Ability to navigate ambiguity and drive change across diverse stakeholder groups.

REQUIREMENTS

• Min 5 years of experience in Digital Transformation applied to Business or to Retail, Innovation, Consulting, Digital Product Management or related fields.
• Experience working on cross-functional projects involving business and technology stakeholders.
• Strong understanding of digital ecosystems, business, platforms and emerging technologies.
• Strong understanding of retail & client-centric mindset
• Excellent communication and presentation skills.
• Fluency in English required; Arabic and/or French is a plus.
• Preferably based in the UAE.

WHAT YOU WILL GAIN

At CHANEL, you will gain exposure to strategic digital transformation initiatives across the Middle East, working with diverse teams and cutting-edge capabilities. This role offers the opportunity to strengthen your expertise in digital innovation, business transformation, AI and stakeholder leadership while contributing to shaping the future of client and employee experiences within the Maison.