Demo And Delivery Specialist

Al Tayer Group; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Tayer Group in Ras Al Khaimah is seeking a Customer Service/Vehicle Handover Coordinator to ensure smooth handover of vehicles while upholding top customer service in line with company policies.

You will coordinate with PDI, sales, logistics and service departments, prepare configuration records, and explain features and warranties to customers. The role requires bilingual Arabic and English and a degree or automotive training.

Qualifications

• Degree in any discipline or automotive vocational route.
• 2 Years experience in a Customer service environment.
• Good knowledge of automobile sales through formal training or work experience; bilingual in Arabic and English.
• Attention to detail and quality.
• Dynamic and proactive personality.

Responsibilities

• Coordinate between customers and internal departments to ensure smooth vehicle handover and high service level.
• Liaise with PDI on vehicle readiness and schedule handover with the sales department.
• Prepare a Vehicle Configuration Record prior to delivery of the vehicle.
• Notify customers of delays or changes in requirements to ensure smooth handover.
• Ensure handover of a vehicle outside the company when required with the same service standards.
• Explain vehicle features and innovations to new car owners for an enhanced experience.
• Inform the customer about available extras, accessories and warranties.
• Introduce the customer to the service department and coordinate with logistics for deliveries.
• Maintain accurate delivery records and send a daily handover report to the line manager.
• Ensure all delivery documents are completed and recorded with sales administration.
• Work as part of a cohesive customer-focused team to maintain high service levels.

Skills

Bilingual Arabic English

Customer service

Detail oriented

Proactive mindset

Education

Degree in any discipline or automotive vocational route

Job description

Job Description:

• To coordinate between customers and concerned internal departments to ensure smooth conclusion of vehicle handover while providing the highest degree of customer service at all times in accordance with the company sales policies and procedures

Responsibilities

• Liaise with PDI department on vehicle readiness and accordingly, schedule handover appointments in coordination with the sales department
• Prepare a Vehicle Configuration Record prior to delivery of the vehicle
• Liaise with the customer including prior notification of delays, changes in the requirements and specifications etc., if any, in order to ensure smooth conclusion of vehicle handover
• As and when required, ensure handover of a vehicle outside the company, ensuring the same standards of customer service are upheld
• Stay up to date on vehicle operational features and latest innovations as well as other technical and non-technical car related information. Provide comprehensive explanation to new car owners about the vehicle with a view to improving the customer experience
• Ensure that the customer is aware of all available extras, accessories and warranties
• Provide highest degree of customer service and satisfaction at all times in accordance with the company sales policies and procedures to maximize future recommendation or repeat sales
• Introduce the customer to the service department
• Liaise with the sales advisors on the registration process, coordinate with logistics for the deliveries made via recoveries, etc. in order to ensure seamless integration of the various processes linked to vehicle handover
• Maintain accurate and timely records on delivery status, including sending a daily report of cars delivered to the line manager
• Ensure details of all vehicle transactions are accurately completed (delivery documents i.e. checklists, delivery notes, extended warranty etc) & recorded and registered with sales administration
• Work as part of a cohesive customer focused team to promote enhanced levels of customer service

Qualifications

Education/Certification and Continued Education

• Degree in any discipline or through automotive vocational route

Years of Experience

• 2 Years experience in a Customer service environment

Knowledge and Skills

• Good knowledge of automobile sales gained through formal training or work experience. bilingual (Arabic and English)
• Attention to details and concern for quality
• Dynamic and proactive personality