D2C Operations & Fulfillment Lead

JASEENA TRADING CO. LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

JASEENA TRADING CO. LLC in Dubai is seeking a hands-on D2C Operations professional to oversee end-to-end order flow, platform management, and exemplary customer service. You will coordinate across warehouse, logistics, and marketing to ensure timely fulfillment and accurate product listings while maintaining high customer satisfaction.

The role requires 2–4 years in e-commerce and strong Excel/ERP skills. Join a fast-paced team in a dynamic market environment, supporting promotions and new

Qualifications

• 2–4 years of experience in e-commerce or online order management.
• Experience with e-commerce platforms/marketplaces and order management systems.
• Strong understanding of order processing, inventory, fulfilment and returns.
• Excellent coordination and follow-up skills.
• Strong communication and customer-handling abilities.
• Proficient in MS Excel and ERP E-commerce systems.
• Ability to work in a fast-paced, multi-tasking environment.

Responsibilities

• Monitor and manage online customer orders from receipt to delivery.
• Track pending, cancelled, returned and failed orders and resolve issues.
• Coordinate with warehouse and logistics for smooth fulfilment.
• Manage daily D2C website and partner platforms, update listings and pricing.
• Prepare D2C sales and operations reports and track key metrics.
• Collaborate with Sales, Marketing, Warehouse, Logistics, Finance and Customer Service teams.

Skills

E-commerce platforms/marketplaces

Order management systems

Inventory management

Coordination & follow-up

Customer communication

MS Excel

ERP E-commerce systems

Tools

ERP software

Marketplace platforms

Job description

JASEENA TRADING CO. LLC in Dubai is seeking a hands-on D2C Operations professional to oversee end-to-end order flow, platform management, and exemplary customer service. You will coordinate across warehouse, logistics, and marketing to ensure timely fulfillment and accurate product listings while maintaining high customer satisfaction.

The role requires 2–4 years in e-commerce and strong Excel/ERP skills. Join a fast-paced team in a dynamic market environment, supporting promotions and new