D2C EXECUTIVE

JASEENA TRADING CO. LLC; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

JASEENA TRADING CO. LLC in Dubai is seeking a hands-on D2C Operations professional to oversee end-to-end order flow, platform management, and exemplary customer service. You will coordinate across warehouse, logistics, and marketing to ensure timely fulfillment and accurate product listings while maintaining high customer satisfaction.

The role requires 2–4 years in e-commerce and strong Excel/ERP skills. Join a fast-paced team in a dynamic market environment, supporting promotions and new

Formación

• 2–4 years of experience in e-commerce or online order management.
• Experience with e-commerce platforms/marketplaces and order management systems.
• Strong understanding of order processing, inventory, fulfilment and returns.
• Excellent coordination and follow-up skills.
• Strong communication and customer-handling abilities.
• Proficient in MS Excel and ERP E-commerce systems.
• Ability to work in a fast-paced, multi-tasking environment.

Responsabilidades

• Monitor and manage online customer orders from receipt to delivery.
• Track pending, cancelled, returned and failed orders and resolve issues.
• Coordinate with warehouse and logistics for smooth fulfilment.
• Manage daily D2C website and partner platforms, update listings and pricing.
• Prepare D2C sales and operations reports and track key metrics.
• Collaborate with Sales, Marketing, Warehouse, Logistics, Finance and Customer Service teams.

Conocimientos

E-commerce platforms/marketplaces

Order management systems

Inventory management

Coordination & follow-up

Customer communication

MS Excel

ERP E-commerce systems

Herramientas

ERP software

Marketplace platforms

Descripción del empleo

1 D2C Order Management

Monitor and manage online customer orders from order receipt to delivery. Track pending, cancelled, returned and failed orders and ensure timely resolution. Coordinate with warehouse and logistics teams for smooth fulfilment.

2 E-Commerce Platform Management

Manage day-to-day activities on the company s D2C website and assigned online platforms. Ensure product listings, pricing, stock availability, images and product information are updated. Monitor product availability and highlight stock issues proactively. Coordinate with the marketing team for promotions, campaigns and product visibility. Review performance marketing campaigns and optimize as per budgets and seasons.

3 Customer Service

Respond to customer queries through approved communication channels. Handle order-related complaints, delivery issues, returns and exchanges professionally. Coordinate with relevant teams to close customer issues within the agreed timeline. Maintain a positive customer experience throughout the order journey.

4 Inventory Fulfilment

Monitor online inventory and coordinate replenishment with the warehouse team. Track fulfilment performance and identify recurring delays or discrepancies. Coordinate returns and damaged short shipments with the concerned teams.

5 Reporting Performance Tracking

Prepare regular D2C sales and operational reports. Track key metrics such as orders, sales, cancellations, returns, fulfilment and customer complaints. Monitor platform performance and highlight issues requiring management attention. Maintain accurate records and trackers for D2C operations.

6 Coordination

Coordinate with Sales, Marketing, Warehouse, Logistics, Finance and Customer Service teams. Follow up on pending actions and ensure timely closure. Support new product launches, promotions and other D2C initiatives.

Order Processing & Fulfilment: Orders processed accurately and within agreed timelines.
Customer Experience: Customer queries/complaints resolved within agreed TAT.
Order Accuracy: Minimize order, invoicing, inventory and dispatch errors.
Returns & Cancellations: Monitor and reduce avoidable returns/cancellations.
Inventory Accuracy: Maintain alignment between system and physical stock.
D2C Sales: Achieve assigned sales/order targets across D2C channels.
Reporting: Timely and accurate submission of required D2C reports.

• 2-4 years of experience in e-commerce or online order management.
• Experience with e-commerce platforms/marketplaces and order management systems.
• Good understanding of order processing, inventory, fulfilment and returns.
• Strong coordination and follow-up skills.
• Good communication and customer-handling skills.
• Good working knowledge of MS Excel and ERP E-commerce systems.
• Ability to work in a fast-paced, multi-tasking environment.