Fulfillment Operations Lead - E-commerce & Last-Mile

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Majid Al Futtaim’s Fulfillment Team Leader in the UAE oversees daily e-commerce fulfilment, picking, packing, and handover to the last‑mile team, ensuring on-time dispatch and order accuracy. The role collaborates with operations, commercial, IT, and customer service to maintain high service quality and a smooth dark-store operation.

The ideal candidate has a bachelor’s degree in a related field, 3–5 years in logistics, and strong knowledge of SAP, Salesforce, and advanced Excel.

Qualifications

• Bachelor’s degree in E-commerce, Business Administration, or related field.
• 3–5 years of professional experience in logistics and supply chain operations.
• Hands-on experience in e-commerce fulfilment and last-mile delivery (preferred).
• Proficiency in warehouse/distribution systems and MS Office, SAP, Salesforce.
• Excellent communication and interpersonal skills with full professional proficiency in English.

Responsibilities

• Manage daily e-commerce fulfilment operations, including picking, packing, and handover to the last‑mile team.
• Ensure smooth coordination across operations, commercial, IT, customer service, and last‑mile delivery functions.
• Maintain dark store organization, stock adequacy, cleanliness, and proper cold‑chain and goods segregation standards.
• Guarantee on‑time dispatch, accurate delivery quantities, proper packing, and quality control to prevent damages and losses.
• Identify, evaluate, and resolve logistics, operational, and system process challenges.
• Implement performance management, attendance monitoring, and disciplinary actions in line with company standards.
• Develop team capabilities through mentoring, on‑the‑job training, and coordination with HC for training needs and staffing adequacy.
• Contribute to the development and implementation of MAF Retail policies, procedures, and operational best practices.

Skills

Leadership

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in E-commerce / Business Administration

Tools

SAP

Salesforce

Excel (Advanced)

MS Office

Job description

Majid Al Futtaim’s Fulfillment Team Leader in the UAE oversees daily e-commerce fulfilment, picking, packing, and handover to the last‑mile team, ensuring on-time dispatch and order accuracy. The role collaborates with operations, commercial, IT, and customer service to maintain high service quality and a smooth dark-store operation.

The ideal candidate has a bachelor’s degree in a related field, 3–5 years in logistics, and strong knowledge of SAP, Salesforce, and advanced Excel.