Customer Success Manager: Onboarding & Post-Sale Growth

Etraveli Group; United Arab Emirates; Hybrid; AED 257,000 - 331,000; Full time

Job summary

A leading flight technology provider in the United Arab Emirates is seeking a Customer Success Manager to enhance customer experience post-sale. The role emphasizes managing onboarding, client relations, and monitoring KPIs to ensure clients meet their goals. The ideal candidate has 3-5 years of experience, exceptional organizational skills, and a passion for customer service. This position combines client support with strategic oversight, making it essential to the company’s commitment to client success and satisfaction. Hybrid work options are available.

Benefits

Dynamic growing team

Opportunities for professional growth

Diversity and inclusion initiatives

Qualifications

• 3-5+ years of experience in Customer Success or Account Management.
• Ability to manage multiple competing priorities.
• Excellent communication and presentation skills.

Responsibilities

• Lead and manage the complete onboarding journey for new customers.
• Serve as a point of escalation for client issues.
• Monitor customer KPIs to proactively identify opportunities.

Skills

Customer-first mindset

Relationship building

Analytical skills

Organizational skills

Project management

Tools

Customer Success platforms

CRM software

Job description

A leading flight technology provider in the United Arab Emirates is seeking a Customer Success Manager to enhance customer experience post-sale. The role emphasizes managing onboarding, client relations, and monitoring KPIs to ensure clients meet their goals. The ideal candidate has 3-5 years of experience, exceptional organizational skills, and a passion for customer service. This position combines client support with strategic oversight, making it essential to the company’s commitment to client success and satisfaction. Hybrid work options are available.