Customer Services Officer - German Speaker - UAE Dubai

VFS Global; Dubai; Vor Ort; AED 89.000 - 134.000; Vollzeit

Zusammenfassung

VFS Global in Dubai, United Arab Emirates, seeks a Visa Application Center assistant to handle front-office and back-office visa processing functions.

The role requires German language proficiency, strong data entry accuracy, and excellent customer service, with experience in service or hospitality deemed favorable. You will ensure precise data entry, address inquiries, and manage logistics for passport delivery, while complying with SOPs and safety guidelines.

Qualifikationen

• Minimum 1-2 years of experience in Customer Services.
• Pursuing Graduation; Graduate or global equivalent.
• German and English language proficiency; additional languages a plus.
• Attention to detail and data entry accuracy.
• Proficient in using computers and standard office software.

Aufgaben

• Document scrutiny and collection of visa applications.
• Handle applicant queries personally or via email/telephone.
• Handle cash and bank transactions with 100% accuracy.
• Record and ensure accurate timely data entry into the system.
• Coordinate passport delivery to consulate or logistic partners.
• Maintain compliance with SOPs and health/safety policies.
• Inform applicants about Value Added Services and ensure delivery.
• Assist Deputy Manager Operations Manager in WB Project execution.

Kenntnisse

German language

Data entry accuracy

English communication

Customer service

Attention to detail

Time management

Empathetic approach

Proficiency in MS Office

Ausbildung

Pursuing Graduation (12 years of formal education)

Graduate or global equivalent

Tools

MS Office

Jobbeschreibung

Job Summary

To facilitate the VISA application process handle front office back-office operations conducted at the respective Visa Application Centers VACs

Key Responsibilities

Document scrutiny and collection of applications for visa processingHandle customer applicant queries personally or via email telephone Handle cash and bank related transactions if assigned and ensure 100 accuracyRecord maintain all application data Ensure accurate timely data entry into the system with zero errors Ensure all administration and logistics of passport delivery to consulate applicant logistic company etc Maintain compliance to the standard operating procedures manuals etc without deviation in processInform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants customers Encourage applicants to provide feedback on services provided and their overall experience at the application center Ensure that the entire process is completed within the mandated Turn Around TimeAssist Deputy Manager Operations Manager in execution of WB ProjectEnsure judicious use of natural resourcesAdhere to the environment health and safety policy objectives and guidelines of the organization

Education

- Pursuing Graduation (Minimum 12 years of Formal Education). Additional: Graduate or global equivalent

Experience

Minimum 1- 2 years' experience in Customer Services preferably in the Service or Hospitality industry.

Skills

- Should be a German Speaker Exceptional attention to detail and accuracy in data entry.Strong verbal communication skills in English and German are desired for this position.Proficiency in additional languages is a definite plus.Excellent customer service skills with a patient and empathetic approach.Strong organizational and time management abilities.Proficient in using computers and standard office software.