German-Speaking Visa Services Advisor

VFS Global; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

VFS Global in Dubai, United Arab Emirates, seeks a Visa Application Center assistant to handle front-office and back-office visa processing functions.

The role requires German language proficiency, strong data entry accuracy, and excellent customer service, with experience in service or hospitality deemed favorable. You will ensure precise data entry, address inquiries, and manage logistics for passport delivery, while complying with SOPs and safety guidelines.

Qualifications

• Minimum 1-2 years of experience in Customer Services.
• Pursuing Graduation; Graduate or global equivalent.
• German and English language proficiency; additional languages a plus.
• Attention to detail and data entry accuracy.
• Proficient in using computers and standard office software.

Responsibilities

• Document scrutiny and collection of visa applications.
• Handle applicant queries personally or via email/telephone.
• Handle cash and bank transactions with 100% accuracy.
• Record and ensure accurate timely data entry into the system.
• Coordinate passport delivery to consulate or logistic partners.
• Maintain compliance with SOPs and health/safety policies.
• Inform applicants about Value Added Services and ensure delivery.
• Assist Deputy Manager Operations Manager in WB Project execution.

Skills

German language

Data entry accuracy

English communication

Customer service

Attention to detail

Time management

Empathetic approach

Proficiency in MS Office

Education

Pursuing Graduation (12 years of formal education)

Graduate or global equivalent

Tools

MS Office

Job description

VFS Global in Dubai, United Arab Emirates, seeks a Visa Application Center assistant to handle front-office and back-office visa processing functions.

The role requires German language proficiency, strong data entry accuracy, and excellent customer service, with experience in service or hospitality deemed favorable. You will ensure precise data entry, address inquiries, and manage logistics for passport delivery, while complying with SOPs and safety guidelines.