German-Speaking Visa Services Specialist

VFS Global; Dubai; On-site; AED 47,000 - 73,000; Full time

Job summary

VFS Global invites applications for a front office/back-office role at our visa application centers in Dubai. The successful candidate will scrutinise documents, handle queries via email/phone, and manage cash transactions with precision. You will ensure data accuracy, coordinate passport delivery, and adhere to SOPs while promoting value-added services.

Strong German and English communication are essential. Education: pursuing graduation or equivalent.

Qualifications

• Must be pursuing graduation or have completed graduation.
• At least 1–2 years in customer services, preferably in service or hospitality.
• Fluent in German and good English communication skills.

Responsibilities

• Scrutinise documents and collect visa applications for processing.
• Handle queries from customers personally, via email, or phone.
• Manage cash/bank transactions with accuracy where assigned.
• Enter data into systems with precision and timeliness.
• Coordinate passport delivery logistics to consulates/applicants/logistics partners.
• Adhere to SOPs and maintain compliance with procedures.
• Promote Value Added Services and guide applicants to use them.
• Ensure process completion within mandated Turn Around Time.

Skills

German language

Attention to detail

Customer service

Communication

Education

Pursuing Graduation

12 years formal education

Tools

MS Office

Job description

VFS Global invites applications for a front office/back-office role at our visa application centers in Dubai. The successful candidate will scrutinise documents, handle queries via email/phone, and manage cash transactions with precision. You will ensure data accuracy, coordinate passport delivery, and adhere to SOPs while promoting value-added services.

Strong German and English communication are essential. Education: pursuing graduation or equivalent.