Operations Executive

Synergy Management; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Tanqeeb is seeking a proactive UAE visa processing professional to manage end-to-end visa lifecycles, from entry permits to residency stamping. You will coordinate with PROs, authorities, and clients to ensure timely submissions and clear communication.

The role requires hands-on experience with GDRFA/ICP systems, CRM/MIS reporting, and handling 100–500+ batch volumes. Expect a dynamic workload with adherence to SLAs and quality standards.

Qualifications

• Bachelor’s degree in Business Administration, Operations, HR, or a related field.
• 2–5 years of experience in UAE visa processing, PRO services, or manpower operations.
• Hands‑on experience with GDRFA and ICP systems is mandatory.
• Experience in handling bulk visa applications for manpower deployments is preferred.
• Must have experience with CRM software and MIS reporting.

Responsibilities

• Handle end-to-end visa lifecycle: entry permit, status change, medical fitness scheduling, Emirates ID processing, and residency stamping.
• Ensure accurate data entry and verification of all documents prior to submission on relevant portals.
• Manage bulk visa processing volumes (100-500+ large batches per cycle) while maintaining quality and timelines.
• Track application status across stages and proactively resolve delays, queries, or rejections.
• Work extensively on GDRFA portals and ICP systems for visa-related processes.
• Liaise with typing centers, PROs, and government authorities for smooth processing and clarifications.
• Monitor system issues, approvals, pending statuses, and rejections, and elevate cases as required.
• Coordinate with clients for employee documentation, arrival planning, and onboarding schedules.
• Follow up on missing or additional documents and ensure timely submission by clients.
• Provide daily/weekly status updates on visa processing and ensure adherence to client SLAs.
• Maintain professional communication and manage expectations on processing timelines and outcomes.
• Maintain accurate and up-to-date records of passport copies, visa copies, Emirates ID, medical results, and related documents.
• Update and manage employee master data and tracking sheets for all deployed manpower.
• Ensure adherence to UAE immigration laws, internal SOPs, and company governance standards.
• Prepare Arabic letters and structured submission files for authorities when required.
• Maintain and update visa tracking dashboards and reports (pending/approved/rejected status).
• Generate daily MIS reports for management review, highlighting volumes, SLAs, and exceptions.
• Support automation or system enhancement initiatives related to operations tracking and reporting.
• Ensure processing turnaround within defined SLAs (e.g., 48–72 hours per stage where feasible).
• Identify operational bottlenecks, propose process improvements, and support implementation.
• Support high-volume operations during peak demand periods, including extended working hours if required.

Skills

UAE visa processing

GDRFA and ICP systems

CRM software experience

MIS reporting

Education

Bachelor’s degree in Business Administration/Operations/HR

Tools

CRM software

MIS reporting tools

Job description

• Handle the end-to-end visa lifecycle: entry permit application, status change inside UAE, medical fitness scheduling, Emirates ID processing, and residency stamping.

• Ensure accurate data entry and verification of all documents prior to submission on relevant portals.

• Manage bulk visa processing volumes (100-500+ large batches per cycle) while maintaining quality and timelines.

• Track application status across stages and proactively resolve delays, queries, or rejections.

• Work extensively on GDRFA portals and ICP systems for visa-related processes.

• Liaise with typing centers, PROs, and government authorities for smooth processing and clarifications.

• Monitor system issues, approvals, pending statuses, and rejections, and elevate cases as required.

• Coordinate with clients for employee documentation, arrival planning, and onboarding schedules.

• Follow up on missing or additional documents and ensure timely submission by clients.

• Provide daily/weekly status updates on visa processing and ensure adherence to client SLAs.

• Maintain professional communication and manage expectations on processing timelines and outcomes.

• Maintain accurate and up-to-date records of passport copies, visa copies, Emirates ID, medical results, and related documents.

• Update and manage employee master data and tracking sheets for all deployed manpower.

• Ensure adherence to UAE immigration laws, internal SOPs, and company governance standards.

• Prepare Arabic letters and structured submission files for authorities when required.

• Maintain and update visa tracking dashboards and reports (pending/approved/rejected status).

• Generate daily MIS reports for management review, highlighting volumes, SLAs, and exceptions.

• Support automation or system enhancement initiatives related to operations tracking and reporting.

• Ensure processing turnaround within defined SLAs (e.g., 48–72 hours per stage where feasible).

• Identify operational bottlenecks, propose process improvements, and support implementation.

• Support high-volume operations during peak demand periods, including extended working hours if required.

Desired Candidate Profile

• Bachelor’s degree in Business Administration, Operations, HR, or a related field.

• 2–5 years of experience in UAE visa processing, PRO services, or manpower operations.

• Hands‑on experience with GDRFA and ICP systems is mandatory.

• Experience in handling bulk visa applications for manpower deployments is preferred.

• Must have experience with CRM software and MIS reporting.