Customer Service Officer

A Group; Dubai; On-site; AED 60,000 - 84,000; Full time

Job summary

A Group in Dubai, UAE is seeking a Customer Service Officer to assist customers, handle inquiries, and ensure a positive experience. The role focuses on providing accurate information, resolving concerns, and coordinating with internal teams.

Responsibilities include responding by phone, email, and in person; maintaining records and reports; and following standard procedures. Freshers are welcome; a Bachelor's degree and good English communication are preferred, with strong interpersonal skills

Qualifications

• Bachelor’s degree or relevant qualification is preferred.
• Previous customer service, call center, reception, or front-office experience is an advantage.
• Freshers are welcome to apply; good English communication is required.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Provide accurate information about company services and procedures.
• Handle customer requests, complaints, and concerns professionally.
• Follow up on customer issues and ensure timely resolution.
• Maintain accurate customer records and service documentation.
• Coordinate with internal departments to resolve customer requirements.
• Process customer requests and provide appropriate assistance.
• Maintain a high level of customer service and communication.
• Prepare basic reports related to customer interactions.
• Identify recurring customer concerns and report them to management.
• Follow company policies, procedures, and service standards.
• Maintain confidentiality of customer and company information.

Skills

English communication

Interpersonal skills

Problem-solving

Customer service

Multi-tasking

MS Office

Education

Bachelor’s degree

Tools

MS Office

Job description

A U.A.E .-based company in Dubai is inviting applications for the position of Customer Service Officer. The role involves assisting customers, handling inquiries, resolving concerns, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Provide accurate information about company services and procedures.
• Handle customer requests, complaints, and concerns professionally.
• Follow up on customer issues and ensure timely resolution.
• Maintain accurate customer records and service documentation.
• Coordinate with internal departments to resolve customer requirements.
• Process customer requests and provide appropriate assistance.
• Maintain a high level of customer service and communication.
• Prepare basic reports related to customer interactions.
• Identify recurring customer concerns and report them to management.
• Follow company policies, procedures, and service standards.
• Maintain confidentiality of customer and company information.

Requirements

• Bachelor’s degree or relevant qualification is preferred.
• Previous customer service, call center, reception, or front-office experience is an advantage.
• Freshers are welcome to apply.
• Good English communication skills.
• Strong interpersonal and problem-solving abilities.
• Basic computer and MS Office skills.
• Friendly, patient, and customer-focused attitude.
• Ability to handle multiple tasks and work under pressure.
• UAE/GCC experience is an advantage but not mandatory.