Customer Service Support

ASSA ABLOY Global Solutions; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

ASSA ABLOY Global Solutions seeks a proactive professional to coordinate cross-functional projects from design to delivery. You will work with internal teams and customers to resolve technical and delivery questions, ensuring commitments are met and customer satisfaction remains high.

The role emphasizes proactive issue identification, ERP data accuracy, and seamless flow of information across departments to support successful project outcomes.

Qualifications

• Engineering degree or extensive experience in construction, building or civil/structural.
• 5 years experience in the same field/products.
• Experience with ERP systems, preferably MS Navision.
• Experience across different markets and cultures.
• Capable of taking responsibility, initiative and creativity.
• High level of computer skills.

Responsibilities

• Coordinate with internal teams in project approval stages and testing.
• Coordinate with internal teams in project execution stages and delivery deadlines.
• Coordinate with customers to resolve technical and delivery queries.
• Collaborate with Sales to resolve customer concerns.
• Maintain high customer satisfaction by timely commitments and proficient delivery.
• Proactively identify issues and elevate internally.
• Establish timelines and execute projects accordingly.
• Manage multiple projects with timely customer support before and after implementation.
• Deliver inputs to ERP to ensure seamless customer service flow.
• Keep ERP up to date with customer data.

Skills

Engineering

Construction experience

Civil/structural

MS Navision

Cross-cultural experience

Education

Engineering degree

Tools

MS Navision

Job description

KEY ACCOUNTABILITIES:

• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing.
• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer.
• Coordinate with customers to resolve all their related queries technical and delivery time wise.
• Partner with Sales to resolve customer concerns technical and delivery time wise.
• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner.
• Identify trending issues & pro-actively elevate internally.
• Establishing a time frame and executing projects based on it.
• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation.
• Delivering inputs to ERP system ensuring seamless flow in customer service
• Ensuring ERP is always kept up to date with all customer data

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Engineering degree holder or extensive experience in construction, building or civil/structural.
• 5-year experience in the same field/products
• Experience in working with ERP systems, preferably in MS Navision
• Experience of working across different markets and cultures
• Capable of taking responsibility, showing initiative, creativity
• High level of computer skills

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.