Customer Service Support

Record UK Ltd; Dubai; On-site; AED 216,000 - 288,000; Full time

Job summary

ASSA ABLOY Group in Dubai seeks a skilled professional to coordinate with internal teams across project approval and execution stages, ensuring on-time delivery and customer satisfaction.

The role requires ERP experience, preferably MS Navision, and the ability to manage multiple projects while collaborating across markets and cultures. You will keep ERP data up to date and support sales and customer service efforts.

Qualifications

• Engineering degree or extensive experience in construction, building or civil/structural.
• 5-year experience in the same field/products.
• Experience in working with ERP systems, preferably in MS Navision.
• Experience of working across different markets and cultures.
• Capable of taking responsibility, showing initiative, creativity.
• High level of computer skills.

Responsibilities

• Coordinate with internal teams in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing.
• Coordinate with internal teams in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer.
• Coordinate with customers to resolve all their related queries technical and delivery time wise.
• Partner with Sales to resolve customer concerns technical and delivery time wise.
• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner.
• Identify trending issues & pro-actively escalated internally.
• Establishing a time frame and executing projects based on it.
• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation.
• Delivering inputs to ERP system ensuring seamless flow in customer service.
• Ensuring ERP is always kept up to date with all customer data.

Skills

Project coordination

ERP systems

Customer service

Multicultural experience

Initiative

Education

Engineering degree

Tools

MS Navision

MS Office

Job description

KEY ACCOUNTABILITIES:

• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing.
• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer.
• Coordinate with customers to resolve all their related queries technical and delivery time wise.
• Partner with Sales to resolve customer concerns technical and delivery time wise.
• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner.
• Identify trending issues & pro-actively escalated internally.
• Establishing a time frame and executing projects based on it.
• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation.
• Delivering inputs to ERP system ensuring seamless flow in customer service.
• Ensuring ERP is always kept up to date with all customer data.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Engineering degree holder or extensive experience in construction, building or civil/structural.
• 5-year experience in the same field/products.
• Experience in working with ERP systems, preferably in MS Navision.
• Experience of working across different markets and cultures.
• Capable of taking responsibility, showing initiative, creativity.
• High level of computer skills.

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.