Customer Service & Projects Coordinator

Record UK Ltd; Dubai; On-site; AED 216,000 - 288,000; Full time

Job summary

ASSA ABLOY Group in Dubai seeks a skilled professional to coordinate with internal teams across project approval and execution stages, ensuring on-time delivery and customer satisfaction.

The role requires ERP experience, preferably MS Navision, and the ability to manage multiple projects while collaborating across markets and cultures. You will keep ERP data up to date and support sales and customer service efforts.

Qualifications

• Engineering degree or extensive experience in construction, building or civil/structural.
• 5-year experience in the same field/products.
• Experience in working with ERP systems, preferably in MS Navision.
• Experience of working across different markets and cultures.
• Capable of taking responsibility, showing initiative, creativity.
• High level of computer skills.

Responsibilities

• Coordinate with internal teams in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing.
• Coordinate with internal teams in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer.
• Coordinate with customers to resolve all their related queries technical and delivery time wise.
• Partner with Sales to resolve customer concerns technical and delivery time wise.
• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner.
• Identify trending issues & pro-actively escalated internally.
• Establishing a time frame and executing projects based on it.
• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation.
• Delivering inputs to ERP system ensuring seamless flow in customer service.
• Ensuring ERP is always kept up to date with all customer data.

Skills

Project coordination

ERP systems

Customer service

Multicultural experience

Initiative

Education

Engineering degree

Tools

MS Navision

MS Office

Job description

ASSA ABLOY Group in Dubai seeks a skilled professional to coordinate with internal teams across project approval and execution stages, ensuring on-time delivery and customer satisfaction.

The role requires ERP experience, preferably MS Navision, and the ability to manage multiple projects while collaborating across markets and cultures. You will keep ERP data up to date and support sales and customer service efforts.