Technical Customer Service & Projects Coordinator

Traka (Assa Abloy); Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

ASSA ABLOY Group, including Traka, seeks an experienced project coordinator with an engineering background to manage cross-functional activities from design to delivery. The role requires coordinating internal teams, maintaining schedules, and ensuring ERP data accuracy for timely customer service.

The ideal candidate has 5+ years in construction or civil/structural fields, strong ERP/navision experience, and demonstrated cross-cultural collaboration across markets.

Qualifications

• Engineering degree or extensive construction/civil experience.
• Minimum 5 years in the same field or products.
• Experience with ERP systems, preferably Navision.
• Experience across markets and cultures.
• Strong initiative, reliability, and computer skills.

Responsibilities

• Coordinate with internal teams through project stages (HW samples, approvals, testing).
• Coordinate with internal teams on execution stages and timely delivery.
• Resolve customer queries and coordinate with Sales on requirements.
• Maintain customer satisfaction by delivering commitments promptly.
• Manage multiple projects simultaneously and provide timely support.
• Update ERP with customer data and ensure data accuracy.

Skills

Project coordination

Cross-cultural experience

Multi-tasking

Initiative

Technical communication

Education

Engineering degree

Civil/structural background

Tools

Navision (MS Navision)

ERP systems

MS Office

Job description

ASSA ABLOY Group, including Traka, seeks an experienced project coordinator with an engineering background to manage cross-functional activities from design to delivery. The role requires coordinating internal teams, maintaining schedules, and ensuring ERP data accuracy for timely customer service.

The ideal candidate has 5+ years in construction or civil/structural fields, strong ERP/navision experience, and demonstrated cross-cultural collaboration across markets.