Customer Service Representative - Delivery & Documentation

Juma Al Majid Holding Group L.L.C.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent holding group in the UAE is seeking a Customer Service Representative to manage vehicle purchase documentation and delivery processes. Responsibilities include ensuring compliance with company policies, supervising vehicle handovers, and maintaining accurate records. The ideal candidate should have at least 3 years of experience in a similar role, possess excellent communication skills, and be proficient in both English and Arabic. The company offers benefits like visa sponsorship and medical insurance.

Benefits

Visa Sponsorship

Medical Insurance

Annual Leave

Annual Tickets

Qualifications

• Minimum of 3 years of experience in a similar role.
• Strong analytical skills and a friendly demeanor are essential.

Responsibilities

• Ensure accuracy of purchase and sale documentation.
• Supervise handover and delivery of vehicles.
• Conduct quality control on new vehicles.

Skills

Excellent communication skills

Customer-oriented

Strong analytical skills

Proficiency in English and Arabic

Education

Secondary School education

Job description

The Customer Service Representative is responsible for managing the documentation and customer-facing aspects of the vehicle purchase and delivery process. This includes ensuring compliance with company policies overseeing quality control and facilitating smooth handovers to customers.

Responsibilities:

• Ensure completion and accuracy of purchase and sale documentation in line with company policies.
• Inform customers of terms and conditions including warranties and service schedules and provide all relevant documents.
• Store all documentation appropriately for future reference.
• Supervise the handover and delivery of new vehicles to customers.
• Conduct quality control on new vehicles received from PDI or stores before delivery or display.
• Invoice vehicles immediately after delivery.
• Maintain secure storage of service books handbooks insurance documents and related items.

Requirements

• Secondary School education
• Minimum of 3 years of experience in a similar role
• Excellent communication skills
• Customer-oriented friendly and polite demeanor
• Strong analytical skills
• Proficiency in English and Arabic

Benefits

• Visa Sponsorship
• Medical Insurance
• Annual Leave
• Annual Tickets