Customer Service Representative - Al Futtaim Group Real Estate - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 66,960 - 89,280; Full time

Job summary

AlFuttaim is seeking a Customer Support specialist in Dubai, UAE, to handle inquiries and maintain a welcoming environment. Your role will involve greeting customers, processing rental transactions, and resolving issues to enhance customer satisfaction.

The ideal candidate is a university graduate with a minimum of 2 years in customer service and a basic understanding of the car rental industry. Strong communication skills and fluency in English are required.

Qualifications

• Minimum 2 years of experience in customer service.
• Basic understanding of the car rental industry.
• Strong communication and interpersonal skills.
• Commercial acumen and proactive approach.
• Fluent English; Arabic or other languages are beneficial.

Responsibilities

• Greet customers professionally and maintain a welcoming front-office environment.
• Handle inquiries, complaints, and service requests efficiently.
• Inspect vehicles with customers during pickup and return.
• Resolve issues promptly to maintain a high satisfaction level.
• Support loyalty program enrollment and promote brand offers.
• Process rental transactions including check-ins, check-outs, and returns.
• Verify customer documents and ensure compliance with rental policies.
• Prepare accurate invoices and process additional charges.
• Keep records updated in the rental management system.
• Follow up on reservations, no-shows, and late returns.
• Upsell insurance, upgrades, and value-added services to increase revenue.
• Promote brand campaigns and offers.
• Coordinate with operations and fleet teams for vehicle availability.
• Maintain a clean and organized customer service area.

Skills

Customer handling

Upselling and sales

Problem solving

Record management

Front-office operations

Communication

Teamwork

Education

University graduate

Job description

Job Details

• Country: UAE
• City: Dubai
• Industry: Real Estate
• Function: Customer Support-Client Care
• Salary: 6000-8000 AED (market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Greet customers professionally and maintain a welcoming front-office environment
• Handle inquiries, complaints, and service requests efficiently
• Inspect vehicles with customers during pickup and return
• Resolve issues promptly to maintain a high satisfaction level
• Support loyalty program enrollment and promote brand offers
• Process rental transactions including check-ins, check-outs, and returns
• Verify customer documents and ensure compliance with rental policies
• Prepare accurate invoices and process additional charges
• Keep records updated in the rental management system
• Follow up on reservations, no-shows, and late returns
• Upsell insurance, upgrades, and value-added services to increase revenue
• Promote brand campaigns and offers
• Coordinate with operations and fleet teams for vehicle availability
• Maintain a clean and organized customer service area

Ideal Profile

• University graduate
• Minimum 2 years of experience in customer service
• Basic understanding of the car rental industry
• Strong communication and interpersonal skills
• Commercial acumen and proactive approach
• Fluent English; Arabic or other languages are beneficial

Skills Set

• Customer handling
• Upselling and sales
• Problem solving
• Record management
• Front-office operations
• Communication
• Teamwork

About the Company

Al-Futtaim Group Real Estate (AFGRE) is the property development arm of Al-Futtaim Group, managing a leading portfolio across the MENA region. The division delivers high-quality residential, commercial, retail, and mixed-use developments, shaping communities and driving long-term economic growth for over 40 years.