Senior Customer Service Representative Client Relationship and Account Coordination - Al Futtaim Gro

AlFuttaim; Dubai; On-site; AED 66,960 - 89,280; Full time

Benefits offered by this job

Opportunity for professional development

Collaborative environment focused on service excellence

Stable career path

Job summary

AlFuttaim is seeking a Senior Customer Service Representative in Dubai, UAE, to manage corporate client relationships and ensure timely vehicle delivery. The role focuses on maintaining strong customer relationships, improving service quality, and ensuring client satisfaction.

Ideal candidates should have a university degree and a minimum of one year experience in customer service. The position offers a chance to work within a major real estate organization and is part of Al Futtaim's expanding business.

Qualifications

• Minimum one year of experience in customer service, account management, or sales coordination.
• Strong understanding of customer service processes and relationship management practices.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for assigned corporate clients.
• Track and respond to client queries and requests within agreed service level agreements.
• Coordinate with internal teams to ensure timely vehicle delivery.

Skills

Customer relationship management

Client service coordination

Account management support

Customer complaint resolution

Contract and agreement tracking

Customer experience improvement

Education

University degree or equivalent academic qualification

Job description

Position Overview

Al Futtaim Group Real Estate is seeking a Senior Customer Service Representative in Dubai, UAE to manage corporate client relationships and support service delivery across vehicle and contract operations. The role serves as the main point of contact for assigned clients, coordinating with internal departments to ensure smooth order processing, timely vehicle delivery, contract renewals, and issue resolution. This position focuses on maintaining strong customer relationships, improving service quality, and ensuring client satisfaction through proactive communication and efficient coordination.

Job Details

Country: UAE | City: Dubai | Industry: Real Estate and Property Management | Function: Customer Service and Client Relations | Salary: Market estimated 6000-8000 AED per month | Gender: Any | Candidate Nationality: Any | Job Type: Full time

Key Responsibilities

• Serve as the primary point of contact for assigned corporate clients and manage all service related communications.
• Track and respond to client queries and requests within agreed service level agreements.
• Build and maintain strong client relationships to enhance customer loyalty and retention.
• Coordinate quarterly account management meetings between Key Account Managers and corporate clients.
• Work closely with Key Account Managers and clients to ensure all documentation is submitted for new, ex fleet, or pre lease orders.
• Coordinate with internal teams including contract origination, logistics, and account management to ensure timely vehicle delivery.
• Track vehicles undergoing maintenance or registration renewal and communicate estimated timelines to customers.
• Handle initial escalation of customer complaints and resolve issues efficiently before further escalation.
• Monitor contract renewal timelines and notify clients of renewal options before agreement expiration.
• Schedule vehicle offhire processes within the system to enable vehicle collection and contract closure.
• Close agreements in the system after vehicle return, ensuring accurate records of traffic fines, tolls, and chargebacks.
• Provide management with customer feedback and insights to support service improvements.
• Assist in resolving complex client service issues through coordination with internal departments.
• Support implementation of customer experience initiatives to improve overall service quality.

Ideal Profile

• University degree or equivalent academic qualification.
• Minimum one year of experience in customer service, account management, or sales coordination.
• Strong understanding of customer service processes and relationship management practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple client accounts and maintain organized service tracking systems.
• Strong problem solving and conflict resolution capabilities.
• Ability to work collaboratively with cross functional teams.

Skills Set

• Customer relationship management
• Client service coordination
• Account management support
• Customer complaint resolution
• Contract and agreement tracking
• Service level agreement monitoring
• Client communication and reporting
• Customer experience improvement
• Process coordination and documentation
• Cross functional collaboration

Why Join Us

• Opportunity to work with a major real estate and asset management organization in the UAE.
• Exposure to corporate client management and service delivery operations.
• Professional development opportunities within a diversified multinational group.
• Collaborative environment focused on service excellence and client satisfaction.
• Stable career path within Al Futtaim's expanding business ecosystem.

About the Company

Al Futtaim Group Real Estate is the real estate development and operations division of the Al Futtaim Group, responsible for managing a multi‑billion dollar property portfolio across the Middle East and North Africa. The organization develops and manages residential, commercial, retail, hospitality, and mixed use projects, including major developments such as Dubai Festival City and Cairo Festival City. Through Al Futtaim Malls and other divisions, the group manages millions of square feet of retail and commercial space across the region while delivering high quality lifestyle, business, and community destinations.