Senior Customer Service Representative - Client Relations

AlFuttaim; Dubai; On-site; AED 66,960 - 111,600; Full time

Benefits offered by this job

Stable career growth

Opportunity for client management expertise

Work in a large organization

Job summary

AlFuttaim is hiring a Senior Customer Service Representative to manage client interactions in Dubai. You will ensure high customer satisfaction by coordinating services and liaising with internal teams.

The ideal candidate will have a Bachelor’s degree and experience in customer service. Responsibilities include handling inquiries, maintaining client relationships, and tracking vehicle processes. Join a dynamic organization dedicated to delivering top-notch real estate and client services.

Qualifications

• Experience in customer service, client relations, or sales coordination.
• Strong communication and interpersonal skills.
• Ability to manage multiple client accounts simultaneously.
• Organized and detail-oriented approach to tracking and reporting.
• Problem-solving mindset with ability to handle escalations.

Responsibilities

• Serve as the primary point of contact for assigned clients and manage all inquiries efficiently.
• Build long-term client relationships and support account management activities.
• Coordinate with internal teams to ensure timely service delivery and order processing.
• Track vehicle maintenance, delivery, and registration processes with proactive updates.
• Handle customer complaints and resolve issues before escalation.
• Monitor agreement renewals and coordinate updates with stakeholders.
• Manage offhire processes and ensure accurate system updates and invoicing.
• Maintain detailed records of client interactions and service activities.
• Provide feedback to management to improve processes and customer experience.

Skills

Client relationship management

Customer service operations

Coordination and communication

Data tracking and reporting

Conflict resolution and problem solving

CRM or tracking systems

Education

Bachelor's degree or equivalent qualification

Job description

Job Title

Senior Customer Service Representative - Client Relations

Job Snapshot

• Role: Senior Customer Service Representative
• Location: Dubai, UAE
• Industry: Real Estate
• Function: Customer Support-Client Care
• Experience: 1 year
• Job Type: Full-time

Overview

Senior Customer Service Representative Client Relations Dubai UAE real estate hiring opportunity focused on managing client interactions, coordinating service delivery, and ensuring high customer satisfaction across leasing and vehicle-related services. This role is ideal for professionals skilled in relationship management and service coordination.

Job Details

• Country: UAE
• City: Dubai
• Industry: Real Estate
• Function: Customer Support-Client Care
• Salary: 6000-10000 monthly (Market estimated) (Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Context

This role acts as the central communication link between clients and internal teams, ensuring seamless coordination of services, timely issue resolution, and strong client relationships. It directly impacts customer retention and service quality across operations.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and manage all inquiries efficiently
• Build long-term client relationships and support account management activities
• Coordinate with internal teams to ensure timely service delivery and order processing
• Track vehicle maintenance, delivery, and registration processes with proactive updates
• Handle customer complaints and resolve issues before escalation
• Monitor agreement renewals and coordinate updates with stakeholders
• Manage offhire processes and ensure accurate system updates and invoicing
• Maintain detailed records of client interactions and service activities
• Provide feedback to management to improve processes and customer experience

Ideal Profile

• Bachelor's degree or equivalent qualification
• Experience in customer service, client relations, or sales coordination
• Strong communication and interpersonal skills
• Ability to manage multiple client accounts simultaneously
• Organized and detail-oriented approach to tracking and reporting
• Problem-solving mindset with ability to handle escalations

Skills Set

• Client relationship management
• Customer service operations
• Coordination and communication
• Data tracking and reporting
• Conflict resolution and problem solving
• CRM or tracking systems

Why Join Us

• Opportunity to work within a large real estate and service-driven organization
• Exposure to client management across corporate accounts
• Develop expertise in service delivery and relationship management
• Stable career growth within a diversified business group

About the Company

Al Futtaim Group Real Estate is a major developer and operator of large-scale mixed-use destinations across the region. With a strong portfolio and long-standing market presence, the company focuses on delivering high-quality developments and customer-centric services.