Customer Service Associate - Al Futtaim Group - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Hands-on experience in a leading retail organization

Supportive team environment

Career growth opportunities

Job summary

AlFuttaim in Dubai is seeking a Customer Service Associate who will be essential in providing excellent customer service, supporting sales activities, and maintaining store standards. This role involves engaging with customers, assisting with product selections, and ensuring a positive shopping experience.

The ideal candidate should have strong communication skills and a customer-focused mindset. Previous experience in retail is preferred but not mandatory. This is a full-time position with competitive monthly salary.

Qualifications

• Previous experience in customer service or retail is preferred but not mandatory.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a positive and proactive attitude.
• Ability to work as part of a team in a fast-paced retail environment.
• Basic numerical skills and comfort using point-of-sale systems.

Responsibilities

• Engage customers courteously to understand needs and provide product assistance.
• Deliver a high standard of customer service to ensure a welcoming shopping experience.
• Handle basic customer complaints and escalate complex issues to supervisors.
• Support sales activities by guiding customers through product selection.
• Operate the cash register accurately following company procedures.
• Maintain store cleanliness, organization, and visual standards.
• Assist with stock replenishment, inventory checks, and loss prevention.

Skills

Customer service and complaint handling

Retail sales support

Cash handling and POS operations

Stock management and merchandising support

Communication and teamwork

Job description

Position Overview

Customer Service Associate role in Dubai, UAE is a frontline retail position focused on delivering excellent customer service, supporting sales activities, and maintaining store standards. This role plays an important part in creating a positive shopping experience, resolving customer queries, and contributing to store performance and revenue growth.

Job Details

Country: UAE | City: Dubai | Industry: Retail | Function: Retail Customer Service | Salary: 4000-6000 monthly (Market estimated) | Gender: Any | Candidate Nationality: Any | Job Type: Full-time

Key Responsibilities

• Engage customers courteously and professionally to understand needs and provide product assistance.
• Deliver a high standard of customer service to ensure a positive and welcoming shopping experience.
• Handle basic customer complaints and concerns, escalating complex issues to supervisors when required.
• Support sales activities by guiding customers through product selection and purchase processes.
• Operate the cash register accurately and in line with company cash handling procedures.
• Ensure shelves are well‑stocked, products are correctly displayed, and pricing labels are accurate.
• Maintain store cleanliness, organization, and visual standards at all times.
• Assist with stock replenishment, inventory checks, and loss prevention activities.
• Comply with company policies, procedures, and service standards.

Ideal Profile

• Previous experience in customer service or retail is preferred but not mandatory.
• Strong communication and interpersonal skills.
• Customer‑focused mindset with a positive and proactive attitude.
• Ability to work as part of a team in a fast‑paced retail environment.
• Basic numerical skills and comfort using point-of-sale systems.

Skills Set

• Customer service and complaint handling
• Retail sales support
• Cash handling and POS operations
• Stock management and merchandising support
• Communication and teamwork

Why Join Us

• Gain hands‑on experience within a leading retail organization in the UAE.
• Work in a supportive team environment focused on service excellence.
• Develop customer service and sales skills applicable across the retail sector.
• Access career growth opportunities within Al‑Futtaim Group's diversified retail portfolio.

About the Company

Al‑Futtaim Group is one of the Middle East's most diversified privately held organizations, headquartered in Dubai. Through its retail division, the group operates a wide range of international and regional brands, delivering high‑quality shopping experiences across the UAE. With a strong emphasis on customer satisfaction, operational excellence, and people development, Al‑Futtaim continues to create rewarding career opportunities within the retail sector.