Customer Service Representative Car Rental Front Office and Sales Support - Al Futtaim - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 55,800 - 78,120; Full time

Benefits offered by this job

Career development opportunities

Collaborative workplace culture

Exposure to professional customer service operations

Job summary

AlFuttaim is looking for a Customer Service Representative for its Car Rental front office in Dubai, UAE. This full-time role focuses on providing excellent customer assistance and managing vehicle rental transactions, ensuring a smooth experience for customers.

The ideal candidate will have at least two years of customer service experience, strong communication skills, and the ability to handle inquiries and complaints efficiently. Join a respected group in a thriving automotive environment.

Qualifications

• Minimum two years of experience in customer service or front office operations.
• Strong communication and interpersonal skills.
• Fluency in English required; Arabic is an advantage.

Responsibilities

• Manage vehicle rental transactions including reservations, check‑ins, and check‑outs.
• Welcome customers and provide assistance throughout the rental process.
• Handle customer inquiries, complaints, and service requests.

Skills

Customer service and front desk operations

Vehicle rental transaction management

Communication and negotiation skills

Sales and upselling techniques

Problem solving and analytical thinking

Education

University graduate or equivalent qualification

Job description

Customer Service Representative Car Rental Front Office and Sales Support - Al Futtaim - Dubai, UAE

Al Futtaim is seeking a Customer Service Representative in Dubai, UAE to deliver professional front office service and ensure a smooth vehicle rental experience for customers. The role focuses on managing rental transactions, assisting customers with inquiries, and promoting additional services to maximize sales opportunities. This position plays an important role in maintaining customer satisfaction while supporting operational efficiency within the rental services environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Automotive
• Function: Customer Service
• Salary: Market estimated 5000-7000 AED per month
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Welcome customers at the front office and provide professional assistance throughout the rental process.
• Manage vehicle rental transactions including reservations, check‑ins, check‑outs, and vehicle returns.
• Verify customer credentials and ensure compliance with rental policies and operational procedures.
• Handle customer inquiries, complaints, and service requests while maintaining a high level of customer satisfaction.
• Process invoices and ensure accurate billing for rental services and additional charges.
• Maintain accurate records and update the rental management system with transaction details.
• Promote additional services such as insurance packages, vehicle upgrades, GPS systems, and fuel plans to increase revenue.
• Support loyalty program registrations and promote ongoing marketing offers and campaigns.
• Conduct vehicle inspections with customers during pickup and return, checking for cleanliness, damage, and fuel levels.
• Coordinate with fleet and operations teams to ensure vehicle availability and timely preparation for customers.
• Monitor reservations, late returns, and no‑show bookings while following up with customers when required.
• Maintain an organized and professional front‑office environment.

Ideal Profile

• University graduate or equivalent qualification.
• Minimum two years of experience in customer service or front office operations.
• Basic knowledge of car rental operations and customer service procedures.
• Strong communication and interpersonal skills.
• Ability to handle customer issues efficiently and professionally in a fast‑paced environment.
• Fluency in English is required; Arabic or additional languages are an advantage.

Skills Set

• Customer service and front desk operations
• Vehicle rental transaction management
• Customer complaint resolution
• Sales and upselling techniques
• Reservation and booking system handling
• Customer relationship management
• Communication and negotiation skills
• Time management and organization
• Problem solving and analytical thinking
• Team collaboration and service coordination

Why Join Us

• Opportunity to work with one of the Middle East's most respected diversified business groups.
• Exposure to professional customer service operations in a dynamic automotive environment.
• Career development opportunities within a multinational organization.
• Collaborative workplace culture focused on service excellence and customer satisfaction.
• Opportunity to build experience in sales support and automotive customer service operations.

About the Company

Al Futtaim Group is a diversified privately owned business group headquartered in Dubai, UAE. Established in the 1930s, the organization operates across automotive, retail, financial services, real estate, and healthcare sectors with more than 35000 employees across more than 20 countries in the Middle East, Asia, and Africa. Through its wide range of services and customer focused operations, Al Futtaim continues to deliver innovative products, services, and solutions that support modern lifestyles and economic development across the region.