Senior Client Relations Specialist - Real Estate Ops

AlFuttaim; Dubai; On-site; AED 66,960 - 89,280; Full time

Benefits offered by this job

Opportunity for professional development

Collaborative environment focused on service excellence

Stable career path

Job summary

AlFuttaim is seeking a Senior Customer Service Representative in Dubai, UAE, to manage corporate client relationships and ensure timely vehicle delivery. The role focuses on maintaining strong customer relationships, improving service quality, and ensuring client satisfaction.

Ideal candidates should have a university degree and a minimum of one year experience in customer service. The position offers a chance to work within a major real estate organization and is part of Al Futtaim's expanding business.

Qualifications

• Minimum one year of experience in customer service, account management, or sales coordination.
• Strong understanding of customer service processes and relationship management practices.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for assigned corporate clients.
• Track and respond to client queries and requests within agreed service level agreements.
• Coordinate with internal teams to ensure timely vehicle delivery.

Skills

Customer relationship management

Client service coordination

Account management support

Customer complaint resolution

Contract and agreement tracking

Customer experience improvement

Education

University degree or equivalent academic qualification

Job description

AlFuttaim is seeking a Senior Customer Service Representative in Dubai, UAE, to manage corporate client relationships and ensure timely vehicle delivery. The role focuses on maintaining strong customer relationships, improving service quality, and ensuring client satisfaction.

Ideal candidates should have a university degree and a minimum of one year experience in customer service. The position offers a chance to work within a major real estate organization and is part of Al Futtaim's expanding business.