Customer Service Representative

Embajada de Suiza para España y Andorra; Sharjah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Competitive monthly salary package

Bonuses and incentives

Medical insurance and UAE employee福利

Job summary

Embajada de Suiza para España y Andorra in the United Arab Emirates is seeking a friendly, professional Customer Service Representative to join our growing team in Sharjah. The ideal candidate will enjoy helping people, solving problems, and creating positive customer experiences through clear communication and efficient support.

The role requires 1–3 years of customer service experience, strong English, and excellent problem solving.

Qualifications

• High school diploma or Bachelor’s degree in Business Administration or related field.
• 1–3 years of experience in customer service, customer support, or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Good command of English; additional languages are an advantage.

Responsibilities

• Respond to customer enquiries through phone calls, emails, live chat, and other channels.
• Provide accurate information about company products, services, and policies.
• Handle customer complaints professionally and work towards effective solutions.
• Assist customers with orders, bookings, payments, and service-related requests.
• Follow up on outstanding enquiries to ensure customer satisfaction.
• Maintain accurate records of customer interactions and service requests.
• Identify customer needs and recommend suitable products or services.
• Coordinate with relevant departments to resolve complex customer issues.
• Escalate urgent or unresolved cases to the appropriate team.
• Monitor customer feedback and identify areas for service improvement.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

CRM experience

MS Office

Attention to detail

Teamwork

Independence

Education

High school diploma or Bachelor's degree in Business Administration or related field

Tools

CRM systems

Microsoft Office

Job description

Deliver Excellent Service. Build Customer Trust. Make Every Interaction Count!

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our growing team in the United Arab Emirates. The ideal candidate will enjoy helping people, solving problems, and creating positive customer experiences through clear communication and efficient support.

• Respond to customer enquiries through phone calls, emails, live chat, and other communication channels.
• Provide accurate information about company products, services, and policies.
• Handle customer complaints professionally and work towards effective solutions.
• Assist customers with orders, bookings, payments, and service-related requests.
• Follow up on outstanding enquiries to ensure customer satisfaction.
• Maintain accurate records of customer interactions and service requests.
• Identify customer needs and recommend suitable products or services.
• Coordinate with relevant departments to resolve complex customer issues.
• Escalate urgent or unresolved cases to the appropriate team.
• Monitor customer feedback and identify areas for service improvement.
• Maintain professional communication and a positive attitude at all times.
• Support the team in achieving customer service targets and performance goals.
• High school diploma or bachelor's degree in Business Administration or a related field.
• 1–3 years of experience in customer service, customer support, or a similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Good command of English; additional languages are an advantage.
• Ability to remain calm and professional when handling difficult situations.
• Basic computer skills and familiarity with Microsoft Office.
• Experience using CRM systems or customer support platforms is preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Customer-oriented mindset with a willingness to learn and improve.

What We Offer

• Competitive monthly salary package.
• Performance-based incentives and bonuses.
• Medical insurance and employee benefits in accordance with applicable UAE requirements.
• Annual leave and public holidays in accordance with applicable regulations.
• Professional training and development opportunities.
• Supportive team environment and management guidance.
• Opportunities for career growth and promotion.
• Exposure to a diverse and international working environment.