OFFICE ADMIN

TRIANGLE CHILLER TRANSPORT LLC; Dubai; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

AW Rostamani Holdings LLC is seeking a Customer Service Representative in Fujairah, United Arab Emirates. The role requires handling inquiries, orders, reservations, complaints, and coordinating with Operations to ensure smooth service delivery.

You will engage with customers in English and Arabic, maintain records, and support sales activities as needed. Ideal candidates have 3-8 years of customer service experience, strong communication skills, and proficiency with Microsoft Office tools.

Description du poste

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Provide customer service in Arabic and English, handle inquiries, reservations, and complaints, while upselling add-ons and maintaining accurate records.

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Responsible for managing client appointments, assisting in sales quotations, providing customer service, and maintaining office environment with strong communication skills.

Responsible for sales coordination, customer service, and documentation, requiring skills in Microsoft Word, Excel, and Google Sheets, with good communication skills.

The role involves managing customer orders, coordinating with teams for order fulfillment, and requires strong problem-solving skills and experience in high-volume environments.

Provide personalized customer support, utilize CRM for tracking, resolve issues collaboratively, and maintain product knowledge to enhance customer satisfaction.

Manage logistics processes for customer orders, ensuring timely delivery while addressing inquiries and optimizing shipping routes using CALOGI and SAS systems.

The role involves responding to client inquiries, providing product information, coordinating with teams, and maintaining client records while ensuring customer satisfaction.

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Assist Operations Team with daily activities, coordinate shipments, manage customer communications, and ensure customer satisfaction through problem-solving and adaptability.

Customer Service Representative

AW Rostamani Holdings LLC

• 3 - 8 Years
• Fujairah - United Arab Emirates (UAE)

Assist Operations Team with daily activities, coordinate shipments, manage customer communications, and ensure customer satisfaction through problem-solving and adaptability.