Customer Experience & Service Manager

ANGOLA ARBITRATION DINNER; Sharjah; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Salary package

Career development

Leadership training

Collaborative workplace

Strategic impact

Annual leave

Job summary

ANGOLA ARBITRATION DINNER is hiring a Customer Experience & Service Manager to oversee daily customer service operations in the UAE, lead a support team, and drive customer satisfaction and loyalty. You will design service policies, monitor KPIs, and collaborate across departments to improve the end-to-end customer journey.

The role requires a Bachelor's degree in Business Administration or related field and 5–8 years in customer service management, with strong leadership and communication

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• 5–8 years of experience in customer service or customer experience management.
• Experience leading or supervising a customer service team.
• Strong leadership, communication, and interpersonal skills.
• Familiarity with CRM platforms and customer service tools.

Responsibilities

• Oversee daily customer service operations and ensure smooth workflows.
• Lead, coach, and develop customer service representatives.
• Create strategies to improve customer satisfaction and loyalty.
• Manage customer complaints, feedback, and escalated issues.
• Establish service policies, procedures, and performance standards.
• Monitor customer service KPIs and prepare management reports.
• Identify service gaps and implement continuous improvement initiatives.
• Maintain strong relationships with key customers and business partners.
• Work closely with other departments to improve the overall customer journey.

Skills

Leadership

Communication

CRM familiarity

Problem-solving

Multitasking

Analytical thinking

Customer focus

Education

Bachelor's degree in Business Administration or related

Tools

CRM platforms

Job description

Put Customers First. Inspire Excellence. Drive Business Success.

We are seeking a proactive and experienced Customer Experience & Service Manager to oversee customer service operations, strengthen customer relationships, and ensure every customer receives a professional and positive experience.

• Oversee daily customer service operations and ensure smooth workflows.
• Lead, coach, and develop customer service representatives.
• Create strategies to improve customer satisfaction and loyalty.
• Manage customer complaints, feedback, and escalated issues.
• Establish service policies, procedures, and performance standards.
• Monitor customer service KPIs and prepare management reports.
• Identify service gaps and implement continuous improvement initiatives.
• Maintain strong relationships with key customers and business partners.
• Work closely with other departments to improve the overall customer journey.
• Bachelor's degree in Business Administration, Management, or a related field.
• 5–8 years of experience in customer service or customer experience management.
• Previous experience leading or supervising a customer service team.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Familiarity with CRM platforms and customer service tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills and a customer-oriented mindset.

WE’RE HIRING: CUSTOMER EXPERIENCE & SERVICE MANAGER!

Put Customers First. Inspire Excellence. Drive Business Success.

We are seeking a proactive and experienced Customer Experience & Service Manager to oversee customer service operations, strengthen customer relationships, and ensure every customer receives a professional and positive experience.

Location: United Arab Emirates (UAE)

Monthly Salary: AED 12,000 – 18,000

Employment Type: Full-Time

Key Responsibilities

• Oversee daily customer service operations and ensure smooth workflows.
• Lead, coach, and develop customer service representatives.
• Create strategies to improve customer satisfaction and loyalty.
• Manage customer complaints, feedback, and escalated issues.
• Establish service policies, procedures, and performance standards.
• Monitor customer service KPIs and prepare management reports.
• Identify service gaps and implement continuous improvement initiatives.
• Maintain strong relationships with key customers and business partners.
• Work closely with other departments to improve the overall customer journey.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• 5–8 years of experience in customer service or customer experience management.
• Previous experience leading or supervising a customer service team.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Familiarity with CRM platforms and customer service tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills and a customer-oriented mindset.

What We Offer

• Attractive salary package and performance incentives.
• Career development and advancement opportunities.
• Professional training and leadership development.
• Collaborative and supportive workplace.
• Opportunity to shape customer experience strategies.
• Annual leave and other employment benefits.