Customer Service Representative

Dailygulfjob; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Dailygulfjob in Dubai seeks a full-time Customer Service Representative to handle inquiries via phone, email, and in person. You will provide accurate information about products, services, and policies, and assist customers with orders, bookings, payments, and service requests.

You will maintain positive relationships, follow up on concerns, coordinate with other departments, update records, and collect feedback to report common issues to management, aiming for high customer satisfaction.

Qualifications

• 1–2 years of customer service experience.

Responsibilities

• Handle customer inquiries through phone calls, emails, and face-to-face interactions.
• Provide accurate information about company products, services, and policies.
• Respond to customer complaints and resolve issues professionally.
• Assist customers with orders, bookings, payments, and service requests.
• Maintain positive relationships with existing and potential customers.
• Follow up with customers to ensure their concerns are properly addressed.
• Coordinate with different departments to resolve customer issues.
• Update customer information and maintain accurate records.
• Provide product or service recommendations based on customer needs.
• Maintain a professional and friendly approach during all customer interactions.
• Collect customer feedback and report common concerns to management.
• Ensure high levels of customer satisfaction and service quality.

Job description

Job Location: Dubai
Salary: Unspecified
Experience: 1 - 2 Years
Job Type: Full Time
Gender: Any

Description:

• Handle customer inquiries through phone calls, emails, and face-to-face interactions.
• Provide accurate information about company products, services, and policies.
• Respond to customer complaints and resolve issues professionally.
• Assist customers with orders, bookings, payments, and service requests.
• Maintain positive relationships with existing and potential customers.
• Follow up with customers to ensure their concerns are properly addressed.
• Coordinate with different departments to resolve customer issues.
• Update customer information and maintain accurate records.
• Provide product or service recommendations based on customer needs.
• Maintain a professional and friendly approach during all customer interactions.
• Collect customer feedback and report common concerns to management.
• Ensure high levels of customer satisfaction and service quality.