Customer Service Representative

Network Club Angola; Sharjah; On-site; AED 50,000 - 73,000; Full time

Benefits offered by this job

Attractive monthly salary package

Performance-based bonuses and Incentiv

Professional training and development

Opportunities for career advancement

Friendly and supportive working环境

Job summary

Network Club Angola in the United Arab Emirates seeks a Customer Service Representative to support customers across calls, emails, and online channels. The role requires a Diploma or Bachelor\u2019s in Business Admin and 1–3 years in customer service, with strong communication, listening, and problem-solving skills.

The position offers a full-time, on-site role in UAE with an attractive monthly salary of AED 4,500 to 6,500, plus bonuses and benefits, and opportunities for growth in a friendly

Qualifications

• Diploma or Bachelor's degree in Business Administration or a related field.
• 1–3 years of experience in customer service or customer relations.
• Excellent verbal and written communication skills.
• Strong listening, interpersonal, and problem-solving abilities.
• Good knowledge of Microsoft Office and CRM systems.
• Fluency in English; Arabic or other languages are an advantage.

Responsibilities

• Provide professional assistance to customers through calls, emails, and online channels.
• Respond to inquiries regarding products, services, and company policies.
• Handle complaints and provide timely solutions to customer concerns.
• Process customer requests, orders, and service-related documentation.
• Maintain accurate customer information and interaction records.
• Follow up with customers to ensure issues are resolved.
• Coordinate with relevant departments to improve service delivery.
• Build positive relationships and maintain customer satisfaction.
• Identify recurring customer issues and recommend improvements.
• Achieve established customer service targets and performance standards.

Skills

Customer service

Communication

Problem-solving

Time management

Multitasking

English fluency

Education

Diploma or Bachelor’s in Business Administration

Tools

Microsoft Office

CRM systems

Job description

Your Skills. Your Opportunity. Your Future Starts Here!

We are expanding our team and looking for an enthusiastic, responsible, and service-oriented Customer Service Representative to support our customers and maintain excellent service standards.

If you enjoy communicating with people, handling inquiries, and finding effective solutions, we invite you to become part of our growing team in the UAE!

• Provide professional assistance to customers through calls, emails, and online channels.
• Respond to inquiries regarding products, services, and company policies.
• Handle complaints and provide timely solutions to customer concerns.
• Process customer requests, orders, and service-related documentation.
• Maintain accurate customer information and interaction records.
• Follow up with customers to ensure issues are resolved.
• Coordinate with relevant departments to improve service delivery.
• Build positive relationships and maintain customer satisfaction.
• Identify recurring customer issues and recommend improvements.
• Achieve established customer service targets and performance standards.
• Diploma or Bachelor's degree in Business Administration or a related field.
• 1–3 years of experience in customer service or customer relations.
• Excellent verbal and written communication skills.
• Strong listening, interpersonal, and problem-solving abilities.
• Good knowledge of Microsoft Office and CRM systems.
• Ability to handle challenging situations professionally.
• Positive attitude with a strong sense of responsibility.
• Good time management and multitasking skills.
• Fluency in English; Arabic or other languages are an advantage.

CAREER OPPORTUNITY: CUSTOMER SERVICE REPRESENTATIVE!

Your Skills. Your Opportunity. Your Future Starts Here!

We are expanding our team and looking for an enthusiastic, responsible, and service-oriented Customer Service Representative to support our customers and maintain excellent service standards.

If you enjoy communicating with people, handling inquiries, and finding effective solutions, we invite you to become part of our growing team in the UAE!

Location: United Arab Emirates (UAE)

Monthly Salary: AED 4,500 – 6,500

Employment Type: Full-Time

Key Responsibilities

• Provide professional assistance to customers through calls, emails, and online channels.
• Respond to inquiries regarding products, services, and company policies.
• Handle complaints and provide timely solutions to customer concerns.
• Process customer requests, orders, and service-related documentation.
• Maintain accurate customer information and interaction records.
• Follow up with customers to ensure issues are resolved.
• Coordinate with relevant departments to improve service delivery.
• Build positive relationships and maintain customer satisfaction.
• Identify recurring customer issues and recommend improvements.
• Achieve established customer service targets and performance standards.

Requirements

• Diploma or Bachelor's degree in Business Administration or a related field.
• 1–3 years of experience in customer service or customer relations.
• Excellent verbal and written communication skills.
• Strong listening, interpersonal, and problem-solving abilities.
• Good knowledge of Microsoft Office and CRM systems.
• Ability to handle challenging situations professionally.
• Positive attitude with a strong sense of responsibility.
• Good time management and multitasking skills.
• Fluency in English; Arabic or other languages are an advantage.

What We Offer

• Attractive monthly salary package.
• Performance-based bonuses and incentives.
• Professional training and development.
• Opportunities for career advancement.
• Friendly and supportive working environment.
• Annual leave and other employment benefits.
• Opportunities to develop valuable professional skills.