Customer Service Representative

Unity Star Import and Export FZE LLC; Dubai; Presencial; AED 40.000 - 70.000; Jornada completa

Descripción de la vacante

Unity Star Import and Export FZE LLC is seeking a Customer Service Representative to handle inquiries via phone, email, and chat, delivering accurate information on products and policies. You will resolve complaints and maintain positive customer relationships while collaborating with internal teams in a Dubai-based role.

The ideal candidate has strong English communication, problem-solving skills, and the ability to multitask in a fast-paced environment.

Formación

• Previous experience in customer service, call centers, retail, hospitality, or a similar role is preferred.
• Strong communication skills in English, both verbal and written.
• Ability to handle customer complaints calmly and professionally.
• Willingness to work on-site in Dubai, UAE according to schedule.

Responsabilidades

• Respond to customer inquiries through phone calls, emails, online chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Handle customer complaints, requests, and concerns professionally.
• Understand customer needs and provide appropriate solutions.
• Escalate complex issues to the relevant department or supervisor.
• Maintain accurate records of customer interactions and feedback.
• Follow up with customers to ensure concerns are resolved.
• Coordinate with internal departments to address customer requirements.
• Update customer information in the company's CRM or database.
• Meet customer service quality standards and performance targets.

Conocimientos

Communication

Problem solving

Interpersonal skills

Active listening

Multitasking

Teamwork

Telephone etiquette

Written communication

Educación

High school diploma

Business Administration degree advantageous

Herramientas

CRM systems

Microsoft Word

Microsoft Excel

Descripción del empleo

Unity Star Import and Export FZE LLC | Full time

Customer Service Representative

Dubai, United Arab Emirates | Posted on 11/05/2026

We are looking for a professional, friendly, and customer-focused Customer Service Representative to handle customer inquiries, provide information, resolve complaints, and maintain positive customer relationships. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to deliver a high standard of customer service.

Key Responsibilities

• Respond to customer inquiries through phone calls, emails, online chat, and other communication channels.
  
• Provide accurate information about company products, services, policies, and procedures.
  
• Handle customer complaints, requests, and concerns professionally.
  
• Understand customer needs and provide appropriate solutions.
  
• Escalate complex issues to the relevant department or supervisor.
  
• Maintain accurate records of customer interactions and feedback.
  
• Follow up with customers to ensure their concerns have been resolved.
  
• Coordinate with internal departments to address customer requirements.
  
• Update customer information in the company's CRM or database.
  
• Maintain a professional and positive attitude during customer interactions.
  
• Meet customer service quality standards and assigned performance targets.
  
• Protect confidential customer information and follow company procedures.
  

Requirements

• High school diploma or equivalent; a diploma or degree in Business Administration or a related field is an advantage.
  
• Previous experience in customer service, call centers, retail, hospitality, or a similar role is preferred.
  
• Freshers with strong communication skills may also apply.
  
• Good verbal and written communication skills in English.
  
• Knowledge of additional languages is an advantage.
  
• Strong listening, problem-solving, and interpersonal skills.
  
• Ability to handle customer complaints calmly and professionally.
  
• Basic computer knowledge, including Microsoft Word, Excel, and email.
  
• Familiarity with CRM systems or customer support software is an advantage.
  
• Good telephone etiquette and professional communication.
  
• Ability to manage multiple inquiries and prioritize tasks.
  
• Positive attitude, patience, and customer-oriented mindset.
  
• Ability to work independently and as part of a team.
  
• Willingness to work on-site in Dubai, UAE, according to the assigned schedule.
  
• Competitive salary based on experience and company budget.
  
• Employment visa in accordance with company policy and applicable UAE regulations.
  
• Medical insurance as applicable under UAE requirements.
  
• Annual leave and public holidays in accordance with UAE labour law.
  
• End-of-service benefits, where applicable under UAE law.
  
• Professional training and customer service development.
  
• Opportunities for career advancement based on performance.
  
• Supportive and professional working environment.
  
• Performance-based incentives may be available depending on company policy.
  
• Accommodation, transportation, or other allowances may be provided depending on the employment package.