Customer Support Representative

Rowan Energy Norway; Abu Dhabi; Remote; AED 91,000 - 109,000; Full time

Job summary

Rowan Energy Norway is seeking a Customer Support Manager to handle customer inquiries and support activities in a remote Abu-Dhabi UAE context. The role includes managing accounts receivable and collections, maintaining client relationships, and coordinating with finance, sales, and product teams.

The ideal candidate has strong communication, problem-solving, and organizational skills, along with experience in customer support and familiarity with AR processes.

Qualifications

• Experience in customer support or related field is desirable.
• Excellent written and verbal communication skills.
• Ability to troubleshoot and resolve issues effectively.

Responsibilities

• Respond to customer inquiries via phone, email, or live chat.
• Manage accounts receivable and follow up on outstanding payments.
• Build and maintain relationships with clients and collaborate with sales and product teams.

Skills

Customer support experience

Communication skills

Problem solving

Time management

Teamwork

Education

Bachelor's degree preferred

High school diploma

Tools

CRM software

Job description

Support Manager vacancy in Abu-Dhabi UAE

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

• 1. Customer Support:
• - Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
• - Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
• - Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
• - Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
• 2. Account Receivables and Collections:
• - Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
• - Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
• - Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
• - Utilise collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
• 3. Relationship Management:
• - Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
• - Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
• - Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Qualifications:

• - High school diploma or equivalent; bachelor's degree preferred.
• - Previous experience in customer support or a related field is highly desirable.
• - Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
• - Excellent problem‑solving and decision‑making abilities, with a keen attention to detail.
• - Proficiency in using customer support software and tools.
• - Familiarity with accounting principles and practices is a plus.
• - Ability to work independently and in a team‑oriented environment.
• - Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you.

2450 $

UAE