Customer Support Specialist

Seonixy; Dubai; On-site; AED 50,000 - 67,000; Full time

Benefits offered by this job

Visa sponsorship

Medical insurance

End-of-service benefits

Job summary

Seonixy in Dubai, UAE seeks a dynamic Customer Support Specialist to join our on-site/hybrid team. You will be the frontline for customer excellence, handling inquiries via phone, email, and live chat while ensuring high satisfaction.

The role requires 1–2 years in customer service, fluent English, and optional Arabic skills. We offer a competitive salary (AED 4,500–6,000) with visa sponsorship and performance-based incentives.

Qualifications

• 1–2 years in customer service or call center roles.
• Fluent in written and spoken English; Arabic is a strong advantage.
• Based in UAE with transferable visa or ready to relocate.
• Strong listening and communication skills.

Responsibilities

• Manage inbound customer inquiries across multiple channels (Phone, Email, Live Chat).
• Identify and assess customers' needs to achieve satisfaction and loyalty.
• Provide accurate information using the right tools and methods.
• Handle customer complaints with timely solutions and follow-up.
• Maintain detailed records of customer interactions and documents.

Skills

Active listening

Problem solving

Phone handling

English fluency

Arabic language

Job description

Job Title

Customer Support Specialist

Location

Dubai, UAE (On-site / Hybrid)

Job Type

Full-time

Category

Customer Service & Operations

Salary

AED 4,500 – AED 6,000 / month (Based on experience) + Performance Bonus & Visa Sponsorship

About the Role

We are seeking a dynamic, detail-oriented Customer Support Specialist to join a leading team in Dubai. In this role, you will be the front line of customer excellence, delivering seamless communication, resolving inquiries, and maintaining high customer satisfaction standards.

Key Responsibilities

• Manage inbound customer inquiries across multiple channels (Phone, Email, Live Chat).
• Identify and assess customers' needs to achieve satisfaction and long-term loyalty.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, process accounts, and file documents.

Qualifications & Requirements

• Experience: Minimum 1–2 years in Customer Service, Call Center, or Front Desk roles.
• Languages: Excellent/Fluent English communication skills (Written & Spoken). Proficiency in Arabic is a strong advantage.
• Skills: Strong active listening, problem-solving abilities, and phone contact handling skills.
• Location: Currently based in the UAE with a transferable visa, or ready to relocate immediately.

What We Offer

• Competitive monthly salary package (AED 4,500 – AED 6,000).
• Employment visa, medical insurance, and end-of-service benefits as per UAE Labor Law.
• Clear career progression paths and performance incentives.