Customer Service Representative

Dr Nutrition UAE; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Dr Nutrition UAE is seeking a Customer Service Representative in Dubai to be the first point of contact for clients. The role requires at least two years of Gulf-market experience, fluency in Arabic, and excellent communication skills.

You will handle inquiries, resolve issues, and maintain customer records while collaborating with other departments to ensure a smooth customer experience and satisfaction.

Qualifications

• Minimum 2 years of experience in a customer service role in the Gulf market.
• Should Speak ARABIC.
• Bachelor in Science (Chemistry, Biology, Agriculture, Biotechnology, etc.).
• Strong Excel and Microsoft Office skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure and multitask.

Responsibilities

• Handle customer inquiries, complaints, and requests through various communication channels.
• Provide accurate information about products, services, and company policies.
• Maintain and update customer records in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Ensure customer satisfaction and build long-term relationships.
• Prepare regular reports on customer interactions and feedback.

Skills

Arabic proficiency

Communication skills

Interpersonal skills

Multitasking

Microsoft Excel

Microsoft Office

Education

Bachelor in Science (Chemistry/Biology/ Agriculture/ Biotechnology)

Tools

Excel

Microsoft Office

Job description

Job Description:

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative in Dubai. The ideal candidate should have at least 2 years of experience in the Gulf market, be proficient in Arabic, and possess strong communication and problem-solving skills. You will be the first point of contact for our clients, handling inquiries, providing information, and ensuring a smooth customer experience.

Key Responsibilities:

• Handle customer inquiries, complaints, and requests through various communication channels.
• Provide accurate information about products, services, and company policies.
• Maintain and update customer records in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Ensure customer satisfaction and build long-term relationships.
• Prepare regular reports on customer interactions and feedback.

Qualifications:

• Minimum 2 years of experience in a customer service role in the Gulf market.
• Should Speak ARABIC.
• Bachelor in Science ( Chemistry, Bio, Agriculture, Biotechnology etc.).
• Strong Excel and Microsoft Office skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure and multitask.