Customer Service Officer – Freight Forwarding & Logistics

The Bussola Group; Dubai; On-site; AED 56,000 - 78,000; Full time

Benefits offered by this job

Nafis support

On‑the‑job training

Clear career progression

Competitive salary

Job summary

The Bussola Group in Dubai is expanding its Customer Service team and seeks a UAE National to act as the first point of contact for clients. You will handle shipment inquiries, track status, and coordinate with operations to resolve issues across air, sea, and land cargo.

Ideal candidates are fluent in English and Arabic, organized, and eager to learn freight forwarding processes. The role offers on‑site work with training and growth opportunities within the company.

Qualifications

• UAE National preferred under Emiratisation program.
• Minimum high school diploma; diploma/degree in Logistics, Supply Chain, Business or related field is a plus.
• 0–3 years of experience in customer service, logistics, shipping, or similar roles; fresh graduates welcome.

Responsibilities

• Serve as the primary contact for clients, handling shipment enquiries via phone, email, and in person.
• Track and update clients on shipment status from booking through delivery.
• Coordinate with operations, documentation, customs brokers, and carriers to resolve issues promptly.
• Prepare and verify shipping documents (bills of lading, airway bills, invoices, packing lists).
• Process bookings, quotations, and client requests in the internal system.
• Manage complaints and delays professionally, escalating when necessary.
• Maintain accurate client records and support account managers with reporting.

Skills

Bilingual English/Arabic

Clear communication

Organized

Education

High school diploma

Diploma/degree in Logistics, Supply Chain, Business

Tools

MS Office

Job description

A growing freight forwarding and logistics provider in Dubai—specializing in air, sea, and land cargo movement across the region and worldwide is expanding and urgently seeking a motivated UAE National to join its Customer Service team. This role serves as the first point of contact for clients.

What You'll Do

• Serve as the primary contact for clients, handling shipment enquiries via phone, email, and in person

• Track and update clients on shipment status from booking through delivery

• Coordinate with operations, documentation, customs brokers, and carriers to resolve issues promptly

• Prepare and verify shipping documents (bills of lading, airway bills, invoices, packing lists)

• Process bookings, quotations, and client requests in the internal system

• Manage complaints and delays professionally, escalating when necessary

• Maintain accurate client records and support account managers with reporting

What We're Looking For

• UAE National (role is part of our Emiratisation programme)

• Minimum high school diploma; diploma/degree in Logistics, Supply Chain, Business, or related fields is a plus

• 0–3 years of experience in customer service, logistics, shipping, or similar roles (fresh graduates welcome)

• Fluent in English and Arabic, spoken and written

• Proficient in MS Office (Outlook, Excel, Word)

• Organized, clear communicator, and comfortable working with deadlines

• Genuine interest in logistics and global trade

What We Offer

• Competitive salary and benefits

• Full on‑the‑job training in freight forwarding and customs processes

• Clear career progression into operations, sales, or account management

• Supportive, fast‑paced team environment

• Eligibility for Nafissupport, where applicable

Location: Dubai, U.A.E. Working hours:Monday–Friday, 8:30am–5:30pm