Customer Service Representative

Fruitful Day; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service-oriented company in Dubai is seeking a Customer Service Representative to ensure customer satisfaction by handling inquiries and resolving issues. Candidates should have at least 3 years of call center experience and be fluent in English. This role requires excellent multitasking skills and the ability to maintain professionalism under pressure. You will work onsite and collaborate with internal teams to support customers effectively, adhering to company standards.

Qualifications

• Minimum 3 years of call center experience.
• Fluency in English, both spoken and written.
• Keen attention to detail in all aspects of work.

Responsibilities

• Answer incoming customer calls and respond to queries via WhatsApp, Email.
• Resolve customer complaints and follow up to ensure complete satisfaction.
• Document customer interactions and update relevant information.

Skills

Fluency in English

Excellent multitasking abilities

Strong interpersonal and communication skills

Tools

CRM software

Job description

Role Overview

As a Customer Service Representative, you will play a key role in ensuring the highest level of customer satisfaction by handling a variety of customer inquiries and resolving issues efficiently. As part of our team in Dubai, you'll work in an ONSITE environment focused on providing outstanding service to our valued customers.

Responsibilities

• Answer incoming customer calls and respond to queries via Whatsapp, Email, etc. in a professional manner
• Provide accurate information about products, services, or order status
• Resolve customer complaints and follow up to ensure complete satisfaction
• Document customer interactions and update relevant information
• Collaborate with internal teams to find solutions for customers' needs
• Maintain high-quality standards in customer service at all times
• Adhere to company protocols and performance metrics

Must have requirements

• Minimum 3 years of call center experience
• Fluency in English, both spoken and written
• Excellent multitasking abilities
• Keen attention to detail in all aspects of work
• Strong interpersonal and communication skills
• Ability to remain calm and professional under pressure

Nice to have requirements

• Experience in the UAE market
• Knowledge of CRM software and call center technologies
• Previous experience in the retail or e-commerce sector