Customer Service Representative

Reliance Human Resources Consultancy; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Reliance Human Resources Consultancy in Dubai seeks a proactive Customer Service specialist within the Supply Chain domain to handle inquiries, orders, and shipment updates.

You will coordinate with internal teams, maintain accurate records, and resolve issues within SLAs while delivering a positive customer experience.

Qualifications

• Experience in Customer Service within Supply Chain, Logistics, or Shipping.
• Strong communication and customer relationship management skills.
• Knowledge of shipment tracking, order processing, and logistics coordination.
• Must be in UAE.

Responsibilities

• Handle customer inquiries, complaints, and service requests through calls, emails, and chats.
• Manage customer relationships and ensure timely resolution of issues as per SLAs.
• Coordinate with internal departments, suppliers, and back-office teams to ensure smooth service delivery.
• Process customer orders and provide shipment updates.
• Handle Track & Trace requests and proactively communicate shipment delays.
• Maintain accurate customer records, master data, product details, and pricing updates.
• Handle escalations and ensure a positive customer experience.

Skills

Customer service

CRM

Shipment tracking

Logistics coordination

Job description

Key Responsibilities:

Handle customer inquiries, complaints, and service requests through calls, emails, and chats.

Manage customer relationships and ensure timely resolution of issues as per SLAs.

Coordinate with internal departments, suppliers, and back-office teams to ensure smooth service delivery.

Process customer orders and provide shipment updates.

Handle Track & Trace requests and proactively communicate shipment delays.

Maintain accurate customer records, master data, product details, and pricing updates.

Handle escalations and ensure a positive customer experience.

Requirements:

Previous experience in Customer Service within Supply Chain, Logistics, or Shipping

Strong communication and customer relationship management skills.

Knowledge of shipment tracking, order processing, and logistics coordination.

Ability to handle customer queries and resolve issues efficiently.

Must be in UAE