Customer Service Executive - Freight Forwarding

Hublink Shipping LLC; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

Hublink Shipping LLC in Dubai is seeking a skilled freight forwarding professional with a proven track record in customer service and operations. Applicants should have a minimum of five years in the industry, handling time-bound shipments, and negotiating with shipping and airline services.

The role includes managing freight enquiries, overseeing customs procedures, and ensuring smooth operations in international shipments.

Qualifications

• Minimum of five years’ experience in a reputable freight forwarding company.
• In-depth knowledge of import/export cross-trade business by sea and air freight.
• Proficiency in handling MNC clients and executing time-bound shipments.

Responsibilities

• Handle freight enquiries, quotations, and coordination with clients.
• Execute time-bound sea and air shipments for MNC clients.
• Negotiate rates and services with shipping lines and overseas agents.

Skills

Customer service

Freight forwarding operations

Job costing

Negotiation

Independent work

Education

Graduate degree

Job description

Responsibilities

• Handle freight enquiries, quotations, and coordination with local and international clients.
• Execute time‑bound and critical sea and air shipments for MNC clients.
• Negotiate rates and services with shipping lines, airlines, and overseas agents.
• Prepare and manage job costing and quotations for international freight forwarding.
• Oversee customs procedures and port operations as required.

Qualifications

• Graduate with a minimum of five years’ experience in customer service and operations within a reputable freight forwarding company.
• In‑depth knowledge of import/export cross‑trade business by sea and air freight.
• Strong experience in job costing, quotations, and freight forwarding operations.
• Capability to work independently without supervision.
• Proficiency in handling MNC clients and executing time‑bound shipments.
• Knowledge of customs procedures, ports, and related operations.