Senior Executive – Customer Service (Shipping/Logistics)

Tanqeeb; Dubai; On-site; AED 134,000 - 246,000; Full time

Job summary

Tanqeeb in Dubai is seeking a logistics customer service professional to act as the primary contact for key clients and provide timely shipment updates. You will oversee booking, documentation, and end-to-end shipment handling with internal teams, resolve escalated issues, verify regulatory compliant documents, and mentor junior executives while tracking KPIs for management.

Strong communication, multitasking, and ERP/CRM proficiency are essential to deliver excellent client service in a

Qualifications

• Bachelor's degree in Commerce, Logistics, or related field.
• 3–5 years of customer service experience in shipping/logistics, including handling key clients and documentation.
• Strong knowledge of shipping/logistics operations and export/import documentation.
• Proficient in MS Office and ERP/CRM systems.
• Excellent communication, problem-solving, and multitasking skills.
• Strong team collaboration and mentoring ability.

Responsibilities

• Act as the primary point of contact for key clients — handle queries and provide shipment updates.
• Oversee booking, documentation, and end-to-end shipment handling in coordination with internal teams.
• Handle escalated issues, resolve discrepancies, and ensure prompt resolution.
• Verify accuracy of shipping documents and ensure regulatory compliance.
• Mentor junior executives and share best practices in customer handling.
• Maintain client records, track KPIs, and prepare performance reports for management.

Skills

Client communication

Logistics knowledge

Documentation accuracy

MS Office

ERP/CRM systems

Team mentoring

Education

Bachelor's degree in Commerce, Logistics, or related field

Job description

• Act as the primary point of contact for key clients — handle queries and provide shipment updates




• Oversee booking, documentation, and end-to-end shipment handling in coordination with internal teams




• Handle escalated issues, resolve discrepancies, and ensure prompt resolution




• Verify accuracy of shipping documents and ensure regulatory compliance




• Mentor junior executives and share best practices in customer handling




• Maintain client records, track KPIs, and prepare performance reports for management

Desired Candidate Profile

• Bachelor's degree in Commerce, Logistics, or a related field


• 3–5 years of customer service experience in shipping/logistics, including handling key clients and documentation


• Strong knowledge of shipping/logistics operations and export/import documentation


• Proficient in MS Office and ERP/CRM systems


• Excellent communication, problem-solving, and multitasking skills


• Strong team collaboration and mentoring ability