Customer Service Executive

Voxig IT Solutions; Dubai; On-site; AED 670,000 - 1,004,000; Full time

Job summary

Voxig IT Solutions in Dubai is looking for a customer-focused Customer Service Executive to manage inquiries, resolve concerns, and provide professional support throughout the customer journey. The ideal candidate will communicate clearly, handle multiple channels, maintain accurate records, and collaborate with other departments to ensure a seamless service experience.

The position requires strong communication, problem-solving, and interpersonal skills, with a proactive approach to delivering

Qualifications

• High school diploma or equivalent; degree is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency.
• Previous customer service experience preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve complaints and service issues promptly.
• Provide accurate information about products, services, and policies.
• Maintain accurate customer records and interaction details.
• Coordinate with relevant departments to resolve concerns.
• Follow customer service standards and procedures.
• Follow up with customers to ensure satisfactory resolution.

Skills

Communication skills

Problem-solving

Interpersonal skills

Basic computer skills

Customer service experience

Education

High school diploma or equivalent

Relevant degree advantageous

Job description

Job Summary:
We are seeking a customer-focused Customer Service Executive to manage customer inquiries, resolve concerns, and provide professional support throughout the customer experience. The ideal candidate will have strong communication skills and a solution-oriented approach.

Key Responsibilities:

• Respond to customer inquiries through phone, email, chat, or in person
• Resolve customer complaints and service issues promptly
• Provide accurate information about products, services, and company policies
• Maintain accurate customer records and interaction details
• Coordinate with relevant departments to resolve customer concerns
• Follow customer service standards and procedures
• Follow up with customers when necessary to ensure satisfactory resolution

Qualifications:

• High school diploma or equivalent; a relevant degree is an advantage
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Basic computer proficiency
• Previous customer service experience is preferred