Client Relations & Operations Executive

Blue Ocean Management Training & Consultancies; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Blue Ocean Management Training & Consultancies in Dubai seeks an experienced Training Coordination Specialist to build strong relationships with corporate clients and coordinate end-to-end programs.

You will serve as the primary liaison among clients, trainers, and internal teams, ensuring smooth scheduling, participant communication, and high service standards.

Qualifications

• Minimum of 5 years in corporate client servicing or training coordination.
• Strong verbal and written communication skills with professional interaction with clients, trainers and stakeholders.
• Proven ability to build and maintain client relationships while delivering high customer service.
• Experience coordinating training programs, managing schedules, and handling multiple clients or projects.

Responsibilities

• Build and maintain strong, long-term relationships with corporate clients through regular communication and proactive support.
• Serve as the primary point of contact for corporate clients, trainers, and internal stakeholders.
• Coordinate and manage corporate training programs end-to-end across multiple clients.
• Manage participant coordination for online certification programs and corporate training initiatives.
• Coordinate trainer allocation, session scheduling, and calendar management.
• Monitor training quality and participant experience, address concerns, and maintain service standards.
• Conduct post-training follow-ups to gather feedback and drive continuous improvement.
• Provide operational support for face-to-face retail training batches and maintain trainer calendars.
• Collaborate with internal departments to resolve operational challenges and ensure timely delivery.

Skills

Client servicing

Relationship management

Training coordination

Calendar management

CRM usage

MS Office

Tools

CRM systems

MS Office

Job description

Job Description

• Build and maintain strong, long-term relationships with corporate clients through regular communication, proactive support, and effective account coordination.
• Serve as the primary point of contact for corporate clients, trainers, and internal stakeholders, ensuring clear communication and alignment on training objectives, expectations, and timelines.
• Coordinate and manage corporate training programs end-to-end, including planning, scheduling, participant coordination, and execution across multiple clients.
• Manage participant coordination for online certification programs and corporate training initiatives, ensuring timely communication and a seamless learning experience.
• Coordinate trainer allocation, session scheduling, and calendar management to ensure optimal resource utilization and smooth program delivery.
• Monitor training quality and participant experience, proactively addressing concerns and ensuring consistent service standards.
• Conduct post-training follow-ups with corporate clients and participants to gather feedback, evaluate training effectiveness, and identify opportunities for continuous improvement.
• Coordinate and provide operational support for face-to-face retail training batches, ensuring effective scheduling, participant communication, and smooth execution.
• Maintain and regularly update the internal trainer calendar, ensuring accurate scheduling, trainer availability, and coordination across training programs.
• Collaborate with internal departments to resolve operational challenges, streamline coordination, and ensure the timely delivery of training programs.

Requirements

• Minimum of 5 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role.
• Strong verbal and written communication skills, with the ability to interact professionally with corporate clients, trainers, participants, and internal stakeholders.
• Proven ability to build and maintain client relationships while delivering a high standard of customer service.
• Experience coordinating training programs, managing schedules, and handling multiple clients or projects simultaneously.
• Strong organizational, planning, and time-management skills, with the ability to prioritize competing requirements and meet deadlines.
• Demonstrated ability to resolve client concerns, manage expectations, and address operational challenges proactively.
• Ability to coordinate effectively with cross-functional teams and manage stakeholder expectations throughout the training lifecycle.
• Proficiency in MS Office applications, calendar management, and CRM or other training management systems.
• Strong attention to detail and the ability to maintain accurate training records, participant information, and trainer schedules.
• A proactive, customer-focused approach with a commitment to training quality, client satisfaction, and continuous service improvement.