Customer Service Executive

BGC groups of companies; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

BGC groups of companies in Sharjah is seeking a customer service professional to act as the primary liaison for customer inquiries, ensuring prompt, accurate information and a positive brand experience in a fast-paced environment.

You will resolve complaints using strong problem-solving skills, maintain detailed records of interactions in the CRM, and collaborate with cross-functional teams to provide tailored solutions that foster loyalty and high customer satisfaction.

Qualifications

• Bachelor's degree preferred in business/communications.
• Minimum 2 years in customer service, preferably fast-paced.
• Strong written and verbal communication, professional demeanor.
• Experience with CRM systems and customer service software.

Responsibilities

• Act as the main contact for customer inquiries with prompt, accurate information.
• Resolve complaints using problem-solving skills for smooth resolution.
• Maintain detailed records of interactions, feedback, and transactions.
• Collaborate with cross-functional teams to tailor solutions and drive loyalty.

Skills

Customer service

Communication skills

CRM software

Problem solving

Education

Bachelor's degree in related field

Tools

CRM systems

Customer service software

Job description

Responsibilities

• Act as the primary point of contact for customer inquiries providing prompt and accurate information to enhance customer satisfaction
• Resolve customer complaints effectively by employing problem-solving skills and ensuring a smooth resolution process
• Maintain detailed records of customer interactions feedback and transactions to support continuous service improvement
• Collaborate with cross-functional teams to address customer needs and provide tailored solutions that drive brand loyalty

Requirements

• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• A minimum of 2 years of experience in a customer service role, ideally in a fast-paced environment.
• Proficiency in both written and verbal communication, with a focus on clarity and professionalism.
• Experience with CRM systems and customer service software to manage client interactions efficiently.