Customer Service Executive Tele caller

ENGAGE EXPERTS MANAGEMENT CONSULTANCIES CO. L.L.C; Dubai; On-site; AED 42,000 - 72,000; Full time

Job summary

Tanqeeb is seeking a Customer Service Executive in Dubai, United Arab Emirates. The role involves handling customer inquiries by phone, delivering accurate information, and resolving issues professionally to ensure customer satisfaction.

The candidate should be a graduate with excellent English communication and good MS Office skills. Customer service experience is preferred, and willingness to work in shifts including weekends or public holidays is required.

Qualifications

• Graduate – Mandatory.
• Excellent verbal and written communication skills.
• Good command of English.
• Customer service experience preferred.
• Proficient in MS Office.
• Strong customer-handling and problem-solving skills.
• Friendly, professional, and positive personality.
• Ability to handle customer inquiries and complaints professionally.

Responsibilities

• Handle customer inquiries through calls.
• Provide accurate information and assistance to customers.
• Resolve customer complaints and issues professionally.
• Maintain customer records and update information in the system.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Verbal and written communication

English proficiency

Customer service

Problem solving

Friendly, professional personality

Willingness to work in shifts

Education

Graduate – Mandatory

Tools

MS Office

Job description

• Handle customer inquiries through calls

• Provide accurate information and assistance to customers

• Resolve customer complaints and issues professionally

• Maintain customer records and update information in the system

• Coordinate with other departments to ensure customer satisfaction

Desired Candidate Profile

• Graduate – Mandatory

• Excellent verbal and written communication skills

• Good command of English

• Customer service experience is preferred

• Good computer skills and basic knowledge of MS Office

• Strong customer-handling and problem-solving skills

• Friendly, professional, and positive personality

• Ability to handle customer inquiries and complaints professionally

• Willingness to work in shifts, weekends, or public holidays if required