Customer Service Executive

Twaddan LLC; Umm Al Quwain; On-site; AED 60,000 - 90,000; Full time

Job summary

Twaddan LLC in United Arab Emirates is seeking a proactive Customer Service Executive to support daily operations and ensure high customer satisfaction across multiple channels.

The ideal candidate has at least 3 years of customer service experience, some supervisory exposure, and strong leadership, problem-solving, and interpersonal skills to drive continuous service improvements. You will monitor quality, prepare periodic reports, and contribute to training and development of the team.

Qualifications

• Minimum 3 years in customer service.
• Previous supervisory experience preferred.
• Experience across multiple communication channels.
• Strong leadership and organizational skills.
• Excellent problem-solving and interpersonal skills.

Responsibilities

• Manage daily customer service operations.
• Prepare periodic performance reports.
• Monitor service quality and standards compliance.
• Resolve customer concerns professionally.
• Support team development and performance improvement.
• Contribute to enhancing overall customer experience.

Skills

Customer service

Supervisory experience

Multichannel support

Leadership

Problem solving

Interpersonal skills

Flexible hours

Job description

We are seeking a proactive and customer-focused Customer Service Executive to support daily customer service operations and ensure a high level of customer satisfaction across multiple communication channels. The ideal candidate will have strong communication, leadership, and problem-solving skills, with the ability to handle customer interactions professionally and contribute to continuous service improvement.

Requirements

• Minimum of 3 years of experience in customer service
• Previous supervisory experience is preferred
• Knowledge of managing multiple communication channels
• Strong leadership and organizational skills
• Excellent problem-solving and interpersonal skills
• Ability to handle customers professionally and efficiently
• Flexibility in working hours

Responsibilities

• Manage daily customer service systems and operations
• Prepare periodic reports on customer service performance
• Monitor service quality and ensure compliance with approved standards
• Handle customer concerns and resolve complaints professionally
• Support team development and performance improvement
• Contribute to enhancing the overall customer experience