Customer Service Executive

Trueline Immigration Consultant; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Trueline Immigration Consultant in Dubai seeks a customer service-oriented professional to manage inquiries via phone, email, and chat. You will provide accurate product and service information and address customer concerns with empathy and professionalism.

As part of the role, you will maintain customer interaction records in the CRM system and ensure precise data processing. This position is based in Dubai and requires timely, accurate communication with clients.

Responsibilities

• Handle customer queries via phone calls emails and chats to resolve their concerns in a timely and professional manner
• Provide accurate information on products services to customers through effective communication
• Address customer complaints by listening actively empathizing with their issues and offering suitable solutions
• Maintain records of all interactions with customers using CRM software for future reference
• Ensure high levels of accuracy when processing transactions and updating customer data

Job description

Handle customer queries via phone calls emails and chats to resolve their concerns in a timely and professional manner

Provide accurate information on products services to customers through effective communication

Address customer complaints by listening actively empathizing with their issues and offering suitable solutions

Maintain records of all interactions with customers using CRM software for future reference

Ensure high levels of accuracy when processing transactions and updating customer data

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