Customer Service Executive

Antal International Network; Dubai; On-site; Confidential; Full time

Job summary

A dynamic real estate organization in Dubai seeks a Customer Service Executive to ensure smooth client interactions during the property handover and post-sales process. The ideal candidate should possess a Bachelor's degree and relevant experience in the real estate sector, demonstrating excellent communication skills and a customer-focused attitude. Responsibilities will include managing customer communications, coordinating with internal departments, and supporting operational tasks. The role emphasizes high standards of customer service to enhance client satisfaction.

Qualifications

• Proven experience in the real estate industry, preferably with a property developer handling property handover.
• Strong customer service background within a real estate environment.
• Ability to work independently as well as collaboratively within a team.

Responsibilities

• Act as a point of contact for customers during property handover and post-sales process.
• Manage customer communications via phone, email, and in-person meetings.
• Assist clients throughout the property handover process, including documentation and approvals.

Skills

Excellent communication skills

Interpersonal abilities

Customer service focus

Problem-solving abilities

Organizational skills

Education

Bachelor’s degree in any discipline

Job description

We are seeking a Customer Service Executive to join a dynamic real estate organization. The ideal candidate will have a presentable personality, excellent communication skills, and relevant experience in the real estate sector, preferably with a property developer handling property handover and post-sales services. This role requires a customer-focused professional who can ensure a smooth and positive client experience.

Key Responsibilities

Act as Sticker point of contact for customers during the property handover and post-sales process.

Manage customer communications professionally via phone, email, and in-person meetings.

Coordinate with internal departments to ensure timely resolution of customer queries and concerns.

Assist clients throughout the property handover process, including documentation, approvals, and coordination.

Maintain accurate records of customer interactions, issues, and resolutions.

Handle customer feedback, complaints, and escalations as required.

Ensure high standards of customer service to enhance overall client satisfaction.

Support administrative and operational tasks related to customer service and handover activities.

Candidate Requirements

Bachelor’s degree in any discipline.

Proven experience in the real estate industry, preferably with a property developer handling property handover.

Strong customer service background within a real estate environment.

Excellent verbal and written communication skills.

Presentable-knownality with a professional attitude.

Strong interpersonal, organizational, and problem-solving abilities.

Ability to work independently as well as collaboratively within a team.