Customer Service and Inside Sales Executive

XOOM Transglobal Logistics L.L.C.; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

XOOM Transglobal Logistics L.L.C. in Dubai seeks a Customer Service and Inside Sales Executive to convert inbound inquiries into qualified opportunities and accurate quotations while delivering responsive customer support.

The role emphasizes CRM discipline and reliable handovers to sales and operations. The position requires 2–4 years in logistics customer service or inside sales, strong quotation skills, and English proficiency; knowledge of Arabic is a plus.

Qualifications

• 2–4 years in logistics customer service, telesales or inside sales.
• Commercial confidence with operational accuracy and understanding of freight/ courier terminology.
• Strong telephone, email, CRM and quotation skills.
• English is required; Arabic or another trade-lane language is an advantage.

Responsibilities

• Receive enquiries through phone, email, web, app, WhatsApp and referrals; capture complete shipment/customer information in CRM.
• Qualify need, lane, commodity, frequency, volume, service expectation, credit requirement and decision timeline.
• Coordinate buy rates and operational feasibility; prepare quotations using approved tariffs, margins, surcharges, validity and terms.
• Follow up quotations, record outcomes and schedule qualified meetings for Business Development or the General Manager.
• Onboard approved customers by collecting KYC, billing, contacts, SOP, integration and credit documents.

Skills

Customer service

Inside sales

Quotation preparation

CRM usage

English proficiency

Arabic language advantage

Tools

CRM software

Job description

Customer Service and Commercial Support Full-time Mid-Level

Customer Service and Inside Sales Executive

Dubai Investment Park 1 (DIP 1), Dubai, UAE Closing Date: 31 October 2026 Reports to: Interim: General Manager; after appointment: Sales Manager. Operational coordination: Operations Manager

Role Overview

Convert inbound enquiries into qualified opportunities and accurate quotations while providing responsive customer support. The role maintains CRM discipline and coordinates reliable sales-to-operations handovers without making unverified commitments.

Key Responsibilities

• Receive enquiries through phone, email, web, app, WhatsApp and referrals; capture complete shipment/customer information in CRM.
• Qualify need, lane, commodity, frequency, volume, service expectation, credit requirement and decision timeline.
• Coordinate buy rates and operational feasibility; prepare quotations using approved tariffs, margins, surcharges, validity and terms.
• Follow up quotations, record outcomes and schedule qualified meetings for Business Development or the General Manager.
• Onboard approved customers by collecting KYC, billing, contacts, SOP, integration and credit documents.
• Provide milestone updates, receive instructions and manage first-line service enquiries without making unverified commitments.
• Open and track complaints, claims and exceptions to closure with clear ownership and response times.
• Maintain CRM hygiene, call cadence, lost-reason analysis and pipeline reports.
• Identify cross-sell opportunities across express, freight, warehousing, customs and last mile.
• Prepare customer performance packs and support retention calls.

Requirements & Qualifications

• 2-4 years in logistics customer service, telesales or inside sales.
• Commercial confidence with operational accuracy and understanding of freight and courier terminology.
• Strong telephone, email, CRM and quotation skills.
• English is required; Arabic or another relevant trade-lane language is an advantage.

Ready to Shape Global Logistics?

Join our logistics operations hub at Dubai Investment Park 1 (DIP 1), UAE.