Operations Manager - Express, Freight and Contract Logistics

XOOM Transglobal Logistics L.L.C.; Dubai; On-site; AED 500,000 - 750,000; Full time

Job summary

XOOM Transglobal Logistics L.L.C. in Dubai seeks an Operations Manager to lead express, freight and contract logistics execution.

You will align internal teams and partners to protect service quality, cost and customer commitments while driving standardized operating rhythms across the network. The role requires 8–12 years in UAE/GCC logistics with hands-on exposure to express, air/sea/road freight and warehousing, plus strong knowledge of Incoterms and transport documentation.

Qualifications

• 8-12 years in UAE or GCC logistics, including at least 3 years leading multi-product operations.
• Hands-on exposure to express, air, sea and road freight, warehousing, e-commerce, customs coordination and last mile.
• Sound knowledge of Incoterms, AWB, BL and CMR documentation, dangerous-goods controls and carrier cut-offs.

Responsibilities

• Control daily operations from booking acceptance through delivery, proof of delivery, job closure and handover for invoicing.
• Maintain working knowledge of express, freight, warehousing and fulfilment, e-commerce logistics, customs coordination, first mile, last mile and reverse logistics.
• Approve operational feasibility, routings, cut-offs, carrier/agent allocations and non-standard operating plans within delegated commercial limits.
• Build and enforce SOPs, shipment status discipline, document checklists, handover rules, escalation matrices and daily control-tower reviews.
• Manage airline, shipping line, road carrier, courier, overseas agent, broker and delivery-partner performance; maintain approved-provider records.
• Lead exception handling for holds, damages, shortages, customs queries, missed connections, failed deliveries, returns, claims and service recovery.
• Ensure warehouse receiving, scanning, sorting, storage, picking, bagging, dispatch, inventory accuracy, security and housekeeping controls.
• Coordinate pricing inputs, buying rates and operational cost accruals; identify leakage before job closure and invoice release.
• Maintain compliance for dangerous goods, restricted commodities, sanctions screening, trade documents, customs instructions, health and safety and data protection.
• Recruit, train, roster and coach the operations team; maintain cross-training and business-continuity coverage.
• Own operations dashboards, daily performance calls, root-cause analysis and corrective/preventive actions.
• Support customer onboarding, key-account reviews, tenders, solution design and systems UAT.

Skills

Logistics management

Operations leadership

Carrier coordination

Process optimization

Tools

TMS/WMS

Job description

Operations Manager - Express, Freight and Contract Logistics

Dubai Investment Park 1 (DIP 1), Dubai, UAE Closing Date: 31 October 2026 Reports to: General Manager

Role Overview

Lead safe, compliant and commercially controlled execution across XTGL's express, freight, warehousing, customs-coordination and last-mile activities. The role will establish one operating rhythm across internal teams and approved service partners while protecting service quality, cost and customer commitments.

Key Responsibilities

• Control daily operations from booking acceptance through delivery, proof of delivery, job closure and handover for invoicing.
• Maintain working knowledge of International Express, air/sea/road freight, warehousing and fulfilment, e-commerce logistics, customs coordination, first mile, last mile and reverse logistics.
• Approve operational feasibility, routings, cut-offs, carrier/agent allocations and non-standard operating plans within delegated commercial limits.
• Build and enforce SOPs, shipment status discipline, document checklists, handover rules, escalation matrices and daily control-tower reviews.
• Manage airline, shipping line, road carrier, courier, overseas agent, broker and delivery-partner performance; maintain approved-provider records.
• Lead exception handling for holds, damages, shortages, customs queries, missed connections, failed deliveries, returns, claims and service recovery.
• Ensure warehouse receiving, scanning, sorting, storage, picking, bagging, dispatch, inventory accuracy, security and housekeeping controls.
• Coordinate pricing inputs, buying rates and operational cost accruals; identify leakage before job closure and invoice release.
• Maintain compliance for dangerous goods, restricted commodities, sanctions screening, trade documents, customs instructions, health and safety and data protection.
• Recruit, train, roster and coach the operations team; maintain cross-training and business-continuity coverage.
• Own operations dashboards, daily performance calls, root-cause analysis and corrective/preventive actions.
• Support customer onboarding, key-account reviews, tenders, solution design and systems UAT.

Requirements & Qualifications

• 8-12 years in UAE or GCC logistics, including at least 3 years leading multi-product operations.
• Hands-on exposure to express, air, sea and road freight, warehousing, e-commerce, customs coordination and last mile.
• Sound knowledge of Incoterms, AWB, BL and CMR documentation, dangerous-goods controls and carrier cut-offs.
• Strong system discipline across TMS, WMS or courier systems, dashboards and API-enabled customer environments.
• Operationally hands-on and willing to manage bookings, escalations and launch-stage priorities.

Ready to Shape Global Logistics?

Join our logistics operations hub at Dubai Investment Park 1 (DIP 1), UAE.