Express, E-commerce and Last-Mile Operations Executive

XOOM Transglobal Logistics L.L.C.; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

XOOM Transglobal Logistics L.L.C. in Dubai invites you to join our Express, E-commerce and Last-Mile Operations team as an Executive. Based at DIP 1, you will manage time-definite shipments, COD, returns, and last-mile handovers, ensuring accurate scans and updates across networks.

We seek 2-4 years of courier or last-mile experience, strong AWB, COD, NDR knowledge, and high Excel discipline to handle dashboards and bulk data with calm precision in high-volume scenarios.

Qualifications

• 2-4 years in courier, e-commerce or last-mile operations.
• Strong understanding of AWB, zone allocation, COD, NDR, RTO and reverse logistics.
• High system and Excel discipline, with confidence handling bulk data and shipment dashboards.
• Calm, fast and precise during high-volume exception handling.

Responsibilities

• Validate orders, addresses, contact details, package data, service level, COD amount and prohibited/restricted items.
• Create/verify AWBs, labels, manifests, bags, pickup runs and dispatch handovers.
• Allocate shipments to approved courier and last-mile partners using service, zone, capacity and cost rules.
• Monitor pickup, origin scan, hub receipt, line-haul, out-for-delivery, delivery/POD, failed delivery, reattempt and RTO milestones.
• Control NDR/bad-address workflow, customer confirmation, delivery instructions and ageing.
• Reconcile physical shipment counts against manifests and system scans at every custody handover.
• Coordinate COD collection records and daily handover to the shared Accounts team.
• Manage reverse pickup, exchange, return-to-origin and customer rejection flows.
• Maintain daily dashboards for pending pickups, aged in-transit, NDR, undelivered, RTO and POD gaps.
• Support platform/API testing, status mapping, bulk uploads and customer onboarding.

Skills

Last-mile operations

AWB & COD

Data dashboards

Excel discipline

Tools

Excel

Job description

Express, E-commerce and Last-Mile Operations Full-time Mid-Level

Express, E-commerce and Last-Mile Operations Executive

Dubai Investment Park 1 (DIP 1), Dubai, UAE Closing Date: 31 October 2026 Reports to: Operations Manager

Role Overview

Control time-definite express, e-commerce pickup and delivery, returns, COD and last-mile exception flows through XTGL and approved delivery networks. The role protects shipment visibility and custody by maintaining accurate scans, manifests, status updates and exception follow-up.

Key Responsibilities

• Validate orders, addresses, contact details, package data, service level, COD amount and prohibited/restricted items.
• Create/verify AWBs, labels, manifests, bags, pickup runs and dispatch handovers.
• Allocate shipments to approved courier and last-mile partners using service, zone, capacity and cost rules.
• Monitor pickup, origin scan, hub receipt, line-haul, out-for-delivery, delivery/POD, failed delivery, reattempt and RTO milestones.
• Control NDR/bad-address workflow, customer confirmation, delivery instructions and ageing.
• Reconcile physical shipment counts against manifests and system scans at every custody handover.
• Coordinate COD collection records and daily handover to the shared Accounts team.
• Manage reverse pickup, exchange, return-to-origin and customer rejection flows.
• Maintain daily dashboards for pending pickups, aged in-transit, NDR, undelivered, RTO and POD gaps.
• Support platform/API testing, status mapping, bulk uploads and customer onboarding.

Requirements & Qualifications

• 2-4 years in courier, e-commerce or last-mile operations.
• Strong understanding of AWB, zone allocation, COD, NDR, RTO and reverse logistics.
• High system and Excel discipline, with confidence handling bulk data and shipment dashboards.
• Calm, fast and precise during high-volume exception handling.

Ready to Shape Global Logistics?

Join our logistics operations hub at Dubai Investment Park 1 (DIP 1), UAE.