Customer Service Advisor - Arabic and English Speaker - Insurance sector

Concentrix; United Arab Emirates; On-site; AED 111,600 - 156,240; Full time

Benefits offered by this job

Free Learning and Leadership Development programs

Potential for internal promotions

Job summary

A global customer service provider in the UAE seeks Bilingual Customer Representatives fluent in Arabic and English. Candidates will engage with customers across various industries, ensuring excellent service through multiple channels. This role offers substantial career growth potential and comprehensive training programs for skill development. Join a culture that champions diversity and includes everyone in their success journey.

Qualifications

• Bilingual in Arabic and English is required.
• Must be proactive, self-motivated, and solution-oriented.
• Ability to work varying shifts including weekends.

Responsibilities

• Review customer requests and respond appropriately.
• Provide customer service support via multiple communication channels.
• Develop tech skills to use relevant software solutions.
• Champion enhanced brand experiences for customers.

Skills

Bilingual in Arabic and English

Proactive

Self-motivated

Solution-oriented

Ability to work rotating and weekend shifts

Education

Bachelor's degree or diploma in any related field

Job description

Job Description

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers". We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We’re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.

We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.

Career Growth And Personal Development

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Review customer requests and expectations and respond to them according to their needs and situations
• Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
• Develop your tech skills and learn how to use software solutions that improve people’s lives
• Champion better brand experiences for our customers and clients

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Bachelor's degree or diploma in any related field
• Are proficient or bilingual in Arabic and English
• Are proactive, self-motivated, and solution-oriented
• Can work rotating and weekend shifts

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.