Customer Service Advisor - Arabic and English Speaker - Abudhabi

Concentrix; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

FREE Learning and Leadership Development programs

Career growth opportunities

Inclusive workplace culture

Job summary

A leading customer service firm in Abu Dhabi is seeking English and Arabic-speaking Customer Representatives. This role involves responding to customer requests, providing support, and championing brand experiences across various platforms. Candidates should possess a bachelor's degree or diploma and be proactive and solution-oriented. This position offers substantial career growth potential, emphasizing training and development within a diverse, inclusive workplace culture.

Qualifications

• Bachelor's degree or diploma in any related field.
• Proficient or bilingual in Arabic and English.
• Proactive, self-motivated, and solution-oriented.
• Able to work rotating and weekend shifts.

Responsibilities

• Review customer requests and respond according to their needs.
• Provide customer service support via phone, email, chat, or social media.
• Develop tech skills and learn software solutions.
• Champion better brand experiences for customers.

Skills

Proficient in Arabic

Proficient in English

Problem-solving

Customer service

Self-motivated

Education

Bachelor's degree or diploma in a related field

Job description

Job Description

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers". We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We’re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.

We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.

Career Growth And Personal Development

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Review customer requests and expectations and respond to them according to their needs and situations
• Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
• Develop your tech skills and learn how to use software solutions that improve people’s lives
• Champion better brand experiences for our customers and clients

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Bachelor's degree or diploma in any related field
• Are proficient or bilingual in Arabic and English
• Are proactive, self-motivated, and solution-oriented
• Can work rotating and weekend shifts

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.