Customer Service Advisor - Arabic and English Speaker - Insurance sector

Concentrix; Abu Dhabi; On-site; AED 55,800 - 89,280; Full time

Job summary

Concentrix is hiring a bilingual Customer Service Advisor (Arabic and English) to work on-site in Abu Dhabi, serving customers from luxury retail, finance, real estate, fashion, healthcare, and more. You will respond to inquiries, resolve routine problems, and interface via phone, email, chat or social media as required.

The role focuses on developing technical skills, learning software solutions, and delivering exceptional brand experiences for clients. Rotating and weekend shifts are involved.

Qualifications

• Bachelor’s degree or diploma in any related field.
• Proficient or bilingual in Arabic and English.
• Can work rotating and weekend shifts.

Responsibilities

• Review customer requests and respond to them according to their needs and situations.
• Provide customer service support and resolution of routine problems via phone, email, chat or social media depending on the client requirements.
• Develop technical skills and learn how to use software solutions that improve people’s lives.
• Champion better brand experiences for our customers and clients.

Skills

Arabic

English

Education

Bachelor’s degree or diploma in any related field

Job description

Job Title

Customer Service Advisor – Arabic and English Speaker – Insurance sector

Job Description

Join Concentrix Team today! We’re on the lookout for Arabic and English speaking Customer Representatives (on‑site) to engage with customers from top brands such as luxury retail, finance, real estate, fashion, healthcare, and other leading‑edge industries. Concentrix is a forward‑thinking global organization that values diversity, personal growth, and career development. Our award‑winning culture offers training, cutting‑edge technologies, and leadership development programs designed to advance your career.

What You Will Do In This Role

• Review customer requests and expectations and respond to them according to their needs and situations
• Provide customer service support and resolution of routine problems regarding our client’s product or services and will interface with customers via phone, email, chat or social media depending on the client requirements
• Develop technical skills and learn how to use software solutions that improve people’s lives
• Champion better brand experiences for our customers and clients

Qualifications

• Bachelor’s degree or diploma in any related field
• Proficient or bilingual in Arabic and English
• Proactive, self‑motivated, and solution‑oriented
• Can work rotating and weekend shifts

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.